ตำแหน่งงานว่าง (5)
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Accor Bangkok
Contact Center Manager Sea Center
ดูรายละเอียดงาน
Job Description
Requirement: Flexible on weekends and Public Holiday when team support needed.
The Contact Center Manager is responsible for overseeing the daily operations of the contact center (Thai, Indonesia, Vietnam markets), ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role manages customer service representatives, drives performance improvements, implements processes, and ensures service quality standards are consistently achieved.
Key Responsibilities
Operations Management & Human Resources
• Manage and supervise daily contact center operations (calls, emails, chat channels).
• Ensure service levels, response times, and KPIs are met.
• Develop and implement operational procedures and workflows.
• Monitor call volumes and workforce planning (Roster) to ensure adequate staffing.
• Order and control small assets (PC/monitors) and amenities for the center
• Coordinate staff recruitment, onboarding and termination with Allegiance as well as welfare benefits contracts
• Submit Overtime and monthly bonus file to Allegiance
Team Leadership
• Recruit, train, coach, and develop contact center Team Leaders and agents.
• Conduct Monthly and annual performance reviews and provide constructive feedback.
• Foster a positive, motivated, and customer-focused work environment
• Coordinate animation (monthly events) with Team Leader and Director
• Handle escalated customer complaints and complex cases.
Performance & Quality Management
• Track and analyze performance metrics (AHT, CSAT, CVR, AVERGA) on daily and monthly basis.
• Prepare operational reports and present performance insights to senior management.
• Animate the Quality committee with Coach, Team Leaders and Quality Manager and define improvement initiatives.
• Identify training needs and organize coaching sessions.
Compliance & Process Improvement
• Ensure compliance with company policies and data protection regulations. Assist Director with PCI certification
Qualifications
Required Qualifications
• Bachelor’s degree in Business Administration, Management, or related field.
• 5+ years experience in customer service/contact center operations.
• Minimum 2–3 years in a leadership or managerial role.
• Strong knowledge of contact center KPIs and workforce management.
• Fluency in Thai (both spoken and written)
Skills & Competencies
• Strong leadership and people management skills.
• Excellent communication and conflict-resolution abilities.
• Analytical and problem-solving mindset.
• Experience with CRM and contact center systems.
• Ability to work in a fast-paced, performance-driven environment.
• Customer-centric approach.
Preferred Qualifications
• Experience managing multi-channel or omnichannel contact centers.
• Knowledge of quality assurance frameworks.
• Experience with workforce management tools and reporting dashboards
Requirement: Flexible on weekends and Public Holiday when team support needed.
The Contact Center Manager is responsible for overseeing the daily operations of the contact center (Thai, Indonesia, Vietnam markets), ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role manages customer service representatives, drives performance improvements, implements processes, and ensures service quality standards are consistently achieved.
Key Responsibilities
Operations Management & Human Resources
• Manage and supervise daily contact center operations (calls, emails, chat channels).
• Ensure service levels, response times, and KPIs are met.
• Develop and implement operational procedures and workflows.
• Monitor call volumes and workforce planning (Roster) to ensure adequate staffing.
• Order and control small assets (PC/monitors) and amenities for the center
• Coordinate staff recruitment, onboarding and termination with Allegiance as well as welfare benefits contracts
• Submit Overtime and monthly bonus file to Allegiance
Team Leadership
• Recruit, train, coach, and develop contact center Team Leaders and agents.
• Conduct Monthly and annual performance reviews and provide constructive feedback.
• Foster a positive, motivated, and customer-focused work environment
• Coordinate animation (monthly events) with Team Leader and Director
• Handle escalated customer complaints and complex cases.
Performance & Quality Management
• Track and analyze performance metrics (AHT, CSAT, CVR, AVERGA) on daily and monthly basis.
• Prepare operational reports and present performance insights to senior management.
• Animate the Quality committee with Coach, Team Leaders and Quality Manager and define improvement initiatives.
• Identify training needs and organize coaching sessions.
Compliance & Process Improvement
• Ensure compliance with company policies and data protection regulations. Assist Director with PCI certification
Qualifications
Required Qualifications
• Bachelor’s degree in Business Administration, Management, or related field.
• 5+ years experience in customer service/contact center operations.
• Minimum 2–3 years in a leadership or managerial role.
• Strong knowledge of contact center KPIs and workforce management.
• Fluency in Thai (both spoken and written)
Skills & Competencies
• Strong leadership and people management skills.
• Excellent communication and conflict-resolution abilities.
• Analytical and problem-solving mindset.
• Experience with CRM and contact center systems.
• Ability to work in a fast-paced, performance-driven environment.
• Customer-centric approach.
Preferred Qualifications
• Experience managing multi-channel or omnichannel contact centers.
• Knowledge of quality assurance frameworks.
• Experience with workforce management tools and reporting dashboards
Accor Bangkok
Finance Manager
ดูรายละเอียดงาน
Company Description
At Pullman Bangkok Hotel G offers 469 modern, stylishly designed rooms that will make your stay extra pleasurable, by combining comfortable features alongside trendy vibes. With our floor-to-ceiling windows, guests can take in a wide view of Bangkok from each private room, without experiencing any interruptions from the busy city.
Hospitality is a work of heart ,
Join us and become a Heartist ®.
Job Description
• To assist the Director of Finance and oversee daily accounting operations.
• To perform bank reconciliation and month-end reconciliation of all general ledger balances and to prepare trial balance and financial reports.
• To oversee and ensure the smooth running of the overall payroll and general administrative functions, in particular: The accuracy of payroll calculation and payment.
Qualifications
• 5–7 years of finance/accounting experience, with 2–3 years in a supervisory/ Assistant Finance Manager role.
• Preferably experience in a 4-5-star hotel or international hotel group.
• Able to manage month-end closing and financial reporting with limited supervision.
At Pullman Bangkok Hotel G offers 469 modern, stylishly designed rooms that will make your stay extra pleasurable, by combining comfortable features alongside trendy vibes. With our floor-to-ceiling windows, guests can take in a wide view of Bangkok from each private room, without experiencing any interruptions from the busy city.
Hospitality is a work of heart ,
Join us and become a Heartist ®.
Job Description
• To assist the Director of Finance and oversee daily accounting operations.
• To perform bank reconciliation and month-end reconciliation of all general ledger balances and to prepare trial balance and financial reports.
• To oversee and ensure the smooth running of the overall payroll and general administrative functions, in particular: The accuracy of payroll calculation and payment.
Qualifications
• 5–7 years of finance/accounting experience, with 2–3 years in a supervisory/ Assistant Finance Manager role.
• Preferably experience in a 4-5-star hotel or international hotel group.
• Able to manage month-end closing and financial reporting with limited supervision.
Accor Bangkok
Intern Finance And People And Culture F M X
ดูรายละเอียดงาน
Company Description
Who we are
Ennismore is the largest and fastest-growing lifestyle hospitality company, comprising a global collective of lifestyle brands such as 21c Museum Hotels, 25hours Hotels, Hoxton, Mama Shelter, Hyde, Mondrian, SO/ and SLS. It operates over 200 hotels and 500 restaurants and bars, with many more in the pipeline. Ennismore focuses on creating immersive experiences and has positioned itself as the leader in the lifestyle and luxury hospitality sectors.
Job Description
What We Are Looking For
We are seeking a motivated and detail-oriented hospitality or business school intern to join our Asia Pacific corporate team for a 6-month internship opportunity.
This unique role will provide exposure to both Finance and Human Resources (called “People & Culture” in our organisation, and abbreviated as “P&C”), supporting the two senior leaders in charge of these functions.
The internship is ideal for students looking to gain hands-on experience within an international hospitality environment and develop strong analytical, organizational, and business partnering skills.
What You’ll Be Doing
=> Finance Support
Reporting to the regional leader overseeing Hotel Finance for Asia Pacific, you will assist with:
•Consolidation and analysis of financial data from the hotels in the region.
•Preparation of reports, presentations, and dashboards as part of the month-end process.
•Budget and forecasting support.
•Monitoring of key financial indicators and business performance of the region’s hotels.
•Coordination with hotel finance teams across the region for reporting and analysis
=> People & Culture Support
Reporting to the regional P&C leader, you will assist with:
•Collection and consolidation of P&C data from various sources.
•Tracking of P&C metrics and organizational data.
•Maintaining and improving trackers and reporting tools.
•Preparation of P&C reports and presentations.
•Support for annual budgeting and manpower planning exercises.
•Contribution to the management of the recruitment platform: creation of job descriptions for publication on the careers site, and review of applications through the company ATS (Applicant Tracking System).
•Assistance with P&C projects and regional initiatives.
Qualifications
Profile
•Currently enrolled in a Hospitality, Business, Finance, Human Resources, or related degree program.
•Comfortable working with data and reporting tools.
•Strong proficiency in Microsoft Excel is essential.
•Familiar with AI-based tools (such as ChatGPT, Claude, or Perplexity) to optimize, automate, and enhance reporting, data analysis, and administrative processes.
•Analytical mindset with strong attention to detail.
•Highly organised with strong time management skills.
•Fluent in English, with strong interpersonal skills and the ability to work across diverse cultures and teams.
•Positive, curious, proactive, eager to learn and take initiative.
•Ability to multitask and adapt in a dynamic environment.
Additional Information
What We Offer
•Opportunity to gain hands-on experience within a leading global lifestyle hospitality company.
•Exposure to regional hotel operations across multiple Ennismore brands throughout Asia Pacific.
•Direct mentorship and guidance from regional leadership within Finance and People management.
•Experience working on real business projects, new hotel openings, and regional initiatives.
•Development opportunities in Finance and People management.
•Opportunity to collaborate with cross-functional teams across hotels.
•Opportunity to contribute ideas and make a meaningful impact on hotel operations.
•Monthly internship allowance
Who we are
Ennismore is the largest and fastest-growing lifestyle hospitality company, comprising a global collective of lifestyle brands such as 21c Museum Hotels, 25hours Hotels, Hoxton, Mama Shelter, Hyde, Mondrian, SO/ and SLS. It operates over 200 hotels and 500 restaurants and bars, with many more in the pipeline. Ennismore focuses on creating immersive experiences and has positioned itself as the leader in the lifestyle and luxury hospitality sectors.
Job Description
What We Are Looking For
We are seeking a motivated and detail-oriented hospitality or business school intern to join our Asia Pacific corporate team for a 6-month internship opportunity.
This unique role will provide exposure to both Finance and Human Resources (called “People & Culture” in our organisation, and abbreviated as “P&C”), supporting the two senior leaders in charge of these functions.
The internship is ideal for students looking to gain hands-on experience within an international hospitality environment and develop strong analytical, organizational, and business partnering skills.
What You’ll Be Doing
=> Finance Support
Reporting to the regional leader overseeing Hotel Finance for Asia Pacific, you will assist with:
•Consolidation and analysis of financial data from the hotels in the region.
•Preparation of reports, presentations, and dashboards as part of the month-end process.
•Budget and forecasting support.
•Monitoring of key financial indicators and business performance of the region’s hotels.
•Coordination with hotel finance teams across the region for reporting and analysis
=> People & Culture Support
Reporting to the regional P&C leader, you will assist with:
•Collection and consolidation of P&C data from various sources.
•Tracking of P&C metrics and organizational data.
•Maintaining and improving trackers and reporting tools.
•Preparation of P&C reports and presentations.
•Support for annual budgeting and manpower planning exercises.
•Contribution to the management of the recruitment platform: creation of job descriptions for publication on the careers site, and review of applications through the company ATS (Applicant Tracking System).
•Assistance with P&C projects and regional initiatives.
Qualifications
Profile
•Currently enrolled in a Hospitality, Business, Finance, Human Resources, or related degree program.
•Comfortable working with data and reporting tools.
•Strong proficiency in Microsoft Excel is essential.
•Familiar with AI-based tools (such as ChatGPT, Claude, or Perplexity) to optimize, automate, and enhance reporting, data analysis, and administrative processes.
•Analytical mindset with strong attention to detail.
•Highly organised with strong time management skills.
•Fluent in English, with strong interpersonal skills and the ability to work across diverse cultures and teams.
•Positive, curious, proactive, eager to learn and take initiative.
•Ability to multitask and adapt in a dynamic environment.
Additional Information
What We Offer
•Opportunity to gain hands-on experience within a leading global lifestyle hospitality company.
•Exposure to regional hotel operations across multiple Ennismore brands throughout Asia Pacific.
•Direct mentorship and guidance from regional leadership within Finance and People management.
•Experience working on real business projects, new hotel openings, and regional initiatives.
•Development opportunities in Finance and People management.
•Opportunity to collaborate with cross-functional teams across hotels.
•Opportunity to contribute ideas and make a meaningful impact on hotel operations.
•Monthly internship allowance
Accor Bangkok
Director Of Engineering
ดูรายละเอียดงาน
Company Description
At Pullman Bangkok Hotel G offers 469 modern, stylishly designed rooms that will make your stay extra pleasurable, by combining comfortable features alongside trendy vibes. With our floor-to-ceiling windows, guests can take in a wide view of Bangkok from each private room, without experiencing any interruptions from the busy city.
Hospitality is a work of heart ,
Join us and become a Heartist ®.
Job Description
• Direct and oversee the functionality and safety of the hotel which are mechanical, electrical, plumbing & heating, life and safety system, maintenance of building and kitchen equipment.
• Oversee and develop engineering Department operating budget according to the company guidelines.
• Manage the maintenance & renovation project.
Qualifications
• Minimum 5 years of experience in Hotel Industry as a Director level.
• Experienced in a hotel renovation / PPM is preferable.
• Strong technical competencies & managerial skills.
At Pullman Bangkok Hotel G offers 469 modern, stylishly designed rooms that will make your stay extra pleasurable, by combining comfortable features alongside trendy vibes. With our floor-to-ceiling windows, guests can take in a wide view of Bangkok from each private room, without experiencing any interruptions from the busy city.
Hospitality is a work of heart ,
Join us and become a Heartist ®.
Job Description
• Direct and oversee the functionality and safety of the hotel which are mechanical, electrical, plumbing & heating, life and safety system, maintenance of building and kitchen equipment.
• Oversee and develop engineering Department operating budget according to the company guidelines.
• Manage the maintenance & renovation project.
Qualifications
• Minimum 5 years of experience in Hotel Industry as a Director level.
• Experienced in a hotel renovation / PPM is preferable.
• Strong technical competencies & managerial skills.
Accor Bangkok
Next Generation Distribution Loading Analyst
ดูรายละเอียดงาน
Company Description
Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.
Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.
Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.
Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.
Here, your scope will know no boundaries;
So join us and dare to make an impact on the world!
Job Description
This position is responsible for delivering loading services in direct, OTAs and GDS channels to optimize Accor hotels distribution according to regional, global and brand standards. Responsible for loading activities across a wide range of brands, countries & configurations. They are the entry point of technical subjects in the region about distribution.
• To carry out administration tasks in the Accor CRS, including but not limited to: • Hotel creation
• Deployment of hotels to indirect partners
• Regional and hotel offer loading
• Room types management
• Corporate contract distribution
• Use Service Now ticketing platform to manage loading requests.
• Serve as a subject matter expert for Accor legacy and NGD (Next Generation Distribution) distribution tools and loading procedures, partnering with the automation team to drive process improvements and streamline operational activities.
• Maintain internal knowledge base using confluence application & identify areas for improvement or change in global procedures.
• Flexible and able to embrace and respond to change effectively.
• Effectively prioritize workload of daily tasks and project work.
• To share operational distribution challenges with service delivery and Accor apps teams and suggest innovative solutions to address them.
• To understand challenges of the operations teams, their business requirements and manage their expectations on loading topics.
• Multicultural awareness and be able to work with people from diverse backgrounds.
Qualifications
• Bachelor's degree or higher in any related field
• User knowledge of Microsoft Office tools primarily outlook and excel.
• Knowledgeable about operational procedures, Hotel distribution systems, reservation / front office / sales procedures.
• Excellent communication with strong command of written and spoken English.
• A good communication of Portuguese is a significant advantage.
• Organized with strong attention to detail.
• Service oriented, self motivated and energetic.
• Multicultural awareness and able to work with people from diverse backgrounds.
• Flexible with the ability to embrace and respond to change effectively.
• Can do attitude - able to come up with out of the box solutions.
• High level of collaboration to work effectively within the team.
• Curious and aware about changes in the hospitality industry.
Additional Information
• This position is a 24-month fixed-term contract based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences.
Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.
Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.
Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.
Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.
Here, your scope will know no boundaries;
So join us and dare to make an impact on the world!
Job Description
This position is responsible for delivering loading services in direct, OTAs and GDS channels to optimize Accor hotels distribution according to regional, global and brand standards. Responsible for loading activities across a wide range of brands, countries & configurations. They are the entry point of technical subjects in the region about distribution.
• To carry out administration tasks in the Accor CRS, including but not limited to: • Hotel creation
• Deployment of hotels to indirect partners
• Regional and hotel offer loading
• Room types management
• Corporate contract distribution
• Use Service Now ticketing platform to manage loading requests.
• Serve as a subject matter expert for Accor legacy and NGD (Next Generation Distribution) distribution tools and loading procedures, partnering with the automation team to drive process improvements and streamline operational activities.
• Maintain internal knowledge base using confluence application & identify areas for improvement or change in global procedures.
• Flexible and able to embrace and respond to change effectively.
• Effectively prioritize workload of daily tasks and project work.
• To share operational distribution challenges with service delivery and Accor apps teams and suggest innovative solutions to address them.
• To understand challenges of the operations teams, their business requirements and manage their expectations on loading topics.
• Multicultural awareness and be able to work with people from diverse backgrounds.
Qualifications
• Bachelor's degree or higher in any related field
• User knowledge of Microsoft Office tools primarily outlook and excel.
• Knowledgeable about operational procedures, Hotel distribution systems, reservation / front office / sales procedures.
• Excellent communication with strong command of written and spoken English.
• A good communication of Portuguese is a significant advantage.
• Organized with strong attention to detail.
• Service oriented, self motivated and energetic.
• Multicultural awareness and able to work with people from diverse backgrounds.
• Flexible with the ability to embrace and respond to change effectively.
• Can do attitude - able to come up with out of the box solutions.
• High level of collaboration to work effectively within the team.
• Curious and aware about changes in the hospitality industry.
Additional Information
• This position is a 24-month fixed-term contract based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences.
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