Burasari Resort

Experience
• 2-3 years experience.
Essential Job Skills
• Flexibility, imaginative, business minded, hard working and Energetic.
• Must be team orientated
• Must be able to demonstrate recent successes in a comparable position
Desirable Job Skills
• Gain commitment to action from a range of people Entrepreneurial attitude and approach
Physical Requirements
• Communicates openly and clearly in English
• Sets high personal performance standards
• Adapts quickly and positively to new situations
• Confidence in representing the hotel both internally and externally

Required Skills & Qualifications:
- High school diploma or equivalent. A degree in hospitality management is a plus.
- 1 year experience in position.
- Able to communicate well in English.
- Have service mind.
- Must be flexible to work various shifts, including weekends and holidays and evenings.
- Have experience using the OASIS program, it will be considered an advantage.
Key Responsibilities:
- Warmly greet all guests upon arrival, assist with check-in and check-out procedures, and ensure a smooth and efficient process.
- Provide information about the hotel’s services, amenities, local attractions, and activities to enhance the guest experience. Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage reservations, confirm bookings, and process payments accurately. Handle cash, credit, and debit card transactions in a secure manner.
- Liaise with other departments, such as housekeeping, maintenance, and food and beverage, to fulfill guest requests and ensure guest satisfaction.
- Address guest concerns and resolve issues in a timely and professional manner, ensuring guest satisfaction and retention.
- Maintain accurate guest records, manage phone calls, and handle email correspondence. Update the guest database with relevant information.
- Upsell additional services and amenities, such as room upgrades, dining options, and special promotions, to maximize revenue and enhance guest experience.

Required Skills & Qualifications
- Certification in Massage Therapy, Esthetics, or a related field.
- 1 year of experience as a Spa Therapist.
- Proficiency in various spa treatments and techniques, including Swedish massage, deep tissue massage, aromatherapy, and facials.
- Knowledge of spa products and ability to provide personalized recommendations.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a focus on client satisfaction.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Key Responsibilities
- Perform a variety of spa treatments, including massages, facials, body wraps, scrubs, and other therapeutic services.
- Maintain knowledge of spa products and services and provide recommendations to clients based on their needs and preferences.
- Ensure all equipment and treatment areas are clean, organized, and well-maintained according to health and safety standards.
Deliver excellent customer service, ensuring clients feel welcomed, valued, and cared for throughout their visit.
- Maintain client confidentiality and provide a safe and comfortable environment.
- Assist in managing spa inventory and supplies, including ordering, restocking, and tracking usage.
- Participate in training sessions and stay updated on the latest spa treatments, techniques, and products.
- Follow spa policies, procedures, and protocols to ensure smooth operations.