Chatrium Rawai Resort Phuket

Responsible for overall cleanliness of the hotel, including guest
rooms, and public area. Ensuring guests are satisfied with hotel
cleanliness, safety and security of rooms
MAIN RESPONSIBILITIES:
Operational:
 Monitors appliances, furniture, room supplies and general appearance of rooms to
ensure all is up to hotel standards.
 Monitors inventory of all housekeeping supplies ensuring that staff has the necessary
supplies available to perform their assignments.
 Receives and confirms deliveries of supplies and services.
 Prepares and follows up on incidents and accident reports.
 Monitors guest complaints and takes corrective action when necessary.
 Prepares and reviews daily housekeeping report.
 Leads room heavy cleaning maintenance program.
 Ensures that daily V.I.P rooms, special guest rooms, long stay guest rooms for
arrivals are checked in advance and welcome amenities are set up
 Works with Front Office and Engineering Department to ensure that rooms are
blocked for maintenance
 Maintains keys control and-lost and-found procedures, ensuring employee is trained
to follow its procedure.
 Makes daily inspection of public areas, guest floors, and guest rooms to ensure
cleanliness and the maintenance of premises.
 Ensures that guest history records are up to date at all times.