Chatrium Rawai Resort Phuket

Key Responsibilities & Duties
We are looking for a technician specializing in chiller systems.
Supervision & Leadership: Lead, train, and supervise technicians, shift engineers, and maintenance staff during the shift.
Operational Maintenance: Monitor and maintain all mechanical, electrical, and plumbing (MEP) systems, including HVAC, boilers, chillers, and water treatment plants (STP/WTP).
Emergency Response: Act as the first responder to emergency maintenance breakdowns, coordinating immediate repairs with minimal disruption to guests.
Preventive Maintenance (PM): Ensure that scheduled preventive maintenance tasks are completed on time to prevent equipment failure.
Guest & Property Inspection: Conduct regular rounds to inspect guest rooms, public areas, and back-of-house areas for maintenance issues.
Compliance & Safety: Ensure compliance with fire, safety, health, and environmental regulations, including proper operation of fire alarms and emergency systems.
Documentation: Review daily shift logs, maintenance reports, and update work order systems.
Contractor Management: Supervise minor projects or work carried out by external contractors to ensure compliance with hotel standards.

A Technician M&E (Mechanical and Electrical) / Handyman maintains and repairs building facilities, equipment, and utility systems to ensure safe and efficient operations.
Job Summary
The M&E Technician / Handyman handles routine property upkeep, troubleshooting, and minor corrective repairs across mechanical, electrical, and plumbing systems. This hands-on role requires daily coordination with facility teams to minimize equipment downtime and maintain building aesthetics and safety compliance.

We are looking for a young, hands-on food and beverage leader ready to step into a Director role and grow with the property. The right candidate brings creativity, commercial instinct, and a genuine hunger to build something — not simply maintain what exists.
Experience & Background
• Minimum 3 years in an Assistant Director of F&B / F&B Manager or equivalent senior operational role in an international 5-star property.
• Demonstrated strength as a hands-on F&B Manager, comfortable on the floor, in the kitchen pass, and behind the numbers, not only in meetings.
• Resort or hotel experience is preferred but not mandatory; strong candidates from quality standalone restaurants or F&B groups will be considered.
• A track record, even at assistant level of taking initiative beyond the job description.
Commercial & Leadership Capability
• Strong financial acumen: comfortable with P&L, cost control, pricing, and revenue mechanics, not just service standards.
• A self-starter and driver of revenue, hungry to grow outlet performance rather than simply administer it.
• Innovative and creative, with the ability to develop concepts, promotions, and menus that move the needle commercially.
• Natural leadership presence, someone who inspires and mobilizes a team, not just supervises one.
• Genuine food and beverage knowledge and passion, grounded in real product understanding.
• Good marketing and communication understanding and able to push ideas and communications towards customers inhouse and outside, via various channels.
• Outstanding PR.
Personal Profile
• Young, dynamic, and energetic, with the stamina and appetite for a fast-moving pre-opening and ramp-up environment.
• Motivated by growth, for the business and for themselves with clear potential to develop into a stronger Director over time.
• Smart and commercially sharp, able to think several steps ahead of the daily operation.

An F&B (Food and Beverage) Waiter or Waitress greets guests, takes accurate food and drink orders, serves meals promptly, and ensures an exceptional dining experience.
Key Responsibilities
• Customer Service: Welcome guests warmly, present menus, explain daily specials, and offer informed recommendations.
• Order Management: Take food and beverage orders accurately, note special dietary requirements or allergies, and enter items into the Point of Sale (POS) system.
• Service Delivery: Coordinate with the kitchen and bar, deliver orders efficiently, and check on guest satisfaction throughout the meal.
• Billing & Payments: Present bills and process cash or card transactions accurately using the till or POS terminal.

Food & Beverage Coordinator ( take care FB & KC )
Key Responsibilities
• Administrative Support: Manage office correspondence, attendance/payroll records, and take minutes at daily or weekly F&B meetings.
• Event & Booking Coordination: Handle banquet event orders (BEOs), coordinate special guest requests or dietary needs, and track reservations.
• Inventory & Purchasing: Raise purchase requests, track stock levels, and liaise with vendors for supplies.
• Quality & Compliance Control: Help monitor sanitation, service standards, and health and safety regulations.
• Menu Management: Assist in updating POS systems, compiling new menus, and printing promotional material.

A bell attendant (also called a bellhop or bellman) welcomes guests to a hotel, handles their luggage, and provides a positive first impression.
Key Responsibilities
• Guest Greeting: Welcome guests warmly at the entrance or lobby and open doors as they arrive or leave.
• Luggage Handling: Lift, transport, and deliver luggage safely to and from guest rooms or storage areas.
• Room Orientation: Escort guests to their rooms, explain room features (like the thermostat, safe, and Wi-Fi), and point out hotel amenities.
• Information & Assistance: Share details about hotel facilities, local attractions, and directions. Arrange taxis, shuttles, or other transport.
• Deliveries & Errands: Deliver packages, mail, or room service items as requested.

A guest service supervisor oversees front-line staff, coordinates daily front-of-house operations, and ensures high standards of guest satisfaction.Key ResponsibilitiesTeam Leadership: Train, schedule, mentor, and supervise front desk or guest service agents.Guest Relations: Greet visitors, anticipate needs, and resolve complaints promptly with empathy and effective recovery action.Operations Support: Manage daily opening and closing procedures, oversee cash handling or billing, and maintain tidy lobby or service areas.Department Coordination: Communicate with housekeeping, maintenance, and management to fulfill special requests and VIP arrivals.

oversees daily housekeeping and maintenance operations on assigned guest floors. They manage room attendants, conduct quality inspections to meet strict hygiene standards, handle VIP requests, and act as a liaison between the housekeeping, front desk, and engineering teams to resolve discrepant rooms.

A Public Area Supervisor oversees the cleanliness, maintenance, and aesthetic standards of a facility's public spaces, such as lobbies, corridors, restrooms, and grounds. Key responsibilities include leading and training housekeeping staff, conducting regular quality inspections, managing cleaning schedules and inventories, and coordinating with other departments like engineering to address repairs and ensure a seamless guest experience.
Core Responsibilities
Team Leadership: Supervise, train, mentor, and schedule public area attendants to ensure efficient operations and adherence to brand standards.
Quality Control: Perform routine inspections of all public spaces, including lobbies, restaurants, pools, offices, and outdoor areas, to guarantee cleanliness and safety.
Operational Management: Organize deep cleaning projects, manage cleaning supplies and equipment inventories, and ensure cost-effective usage of resources.
Maintenance Liaison: Promptly report maintenance issues to the engineering department and monitor the status of repairs.
Guest Service: Address guest inquiries or complaints effectively and maintain a professional demeanor to uphold high service standards.
Required Qualifications
Experience: Typically requires 1–2 years of previous experience in housekeeping or cleaning services, with specific supervisory experience preferred.

MAIN RESPONSIBILITIES:
Operational:
• Assists in maximizing room sales and revenue.
• Takes reservation and confirm all reservations.
• Reviews the availability as per minimum required.
• Informs Reservation Manager immediately regarding any unusual events (e.g. overbooking,
failure of the system)
• Follows Rooms & Guest Services systems and procedures and company standards
and policies.
• Consults with Reservation Manager before making any critical decision at work.
• Updates guest history and records all business rejections.
• Prepares information and documents for reports.
• Has good knowledge of products in the hotel.
• Always performs with good telephone etiquette.