Clinique La Prairie Phuket

Qualifications
* Bachelor’s degree in Accounting, Finance
* Strong knowledge of Accounting Standards and Tax laws.
* Advanced MS Excel skills
* Good communication and interpersonal skills, with Good in English and Thai
* Effective decision-making and problem-solving abilities.
* Strong leadership, interpersonal and training skills
* Strong analytical and problem-solving skills.
* High level of integrity and professional ethics.
* Work ethic and Positive attitude
Main Responsibilities
* Support the Director of Finance in overseeing the company's financial operations
* Assist in the preparation of monthly, quarterly, and annual financial statements. Ensure all reports are accurate and submitted within deadlines.
* Support the development of annual budgets and periodic financial forecasts. Analyze variances between actual results and budgeted figures
* Monitor daily cash flow, oversee bank reconciliations, and ensure the company has sufficient liquidity for operations.
* Ensure all financial transactions comply with company policies, local regulations. Coordinate with internal and external auditors during audit seasons.
* Oversee tax compliance, including VAT, Withholding Tax, and etc.
* Supervise and mentor the accounting and finance colleagues. Review their work to ensure accuracy and provide guidance on complex financial issues.
* Provide ad-hoc financial analysis and reports to support management in decision-making.

Skills, Experience & Educational Requirements
Exceptional ability to engage openly and effectively with guests, ensuring positive interactions and experiences.
Confirmed experience in “value selling.”
Vast knowledge regarding health and wellness topics such as healthcare, weight management, reducing stress, handling chronic conditions and more.
Degree in one of the medical practices or nutrition is a clear plus.
Minimum 5 years’ experience in a luxury environment.
Drive, passion, and commitment to achieve company and personal goals.
Ability to demonstrate respectfulness, patience, and tact to help guests feel comfortable and at ease.
Effective decision making and problem-solving skills.
Excellent presentation, interpersonal and communication skills.
Work in a fast-paced environment and handle multiple tasks efficiently.
Ability to work with people across different cultures and nationalities.
Solution oriented and with a strong capacity to convince and inspire those around you.
Display an energetic and positive attitude.
Independent work style, proactivity, and very good time managements skills.
Strong ability to work in a team, outstanding network communication as well as confident appearance.
Fluent in English, other languages such as Thai, Russian, and German (desired).

KEY RESPONSIBILITES
1. Customer Perspective (Patient Experience & Service Excellence)
• Deliver professional, compassionate, and personalized patient care aligned with CLP hospitality standards.
• Educate and support patients regarding treatment plans, wellness programs, and post-treatment care.
• Coordinate patient appointments, treatment flow, and overall patient journey to ensure smooth and efficient service operations.
• Maintain professional appearance, conduct, communication, and behavior representing the CLP brand image and service standards.
• Demonstrate cultural sensitivity in all guest interactions; adapt communication style and care approach to individual cultural backgrounds, preferences, and expectations — reflecting the international guest profile of CLP Phuket.
2. Internal Process Perspective (Clinical Care, Safety & Operations)
• Collaborate with physicians and multidisciplinary teams to deliver medical and wellness treatments according to CLP protocols and standards.
• Prepare patients/guests for consultations, examinations, diagnostic procedures, and treatments.
• Perform nursing procedures including venipuncture, specimen collection, ECG, vital sign monitoring, injections, IV therapy, medication administration, and patient observation.
• Monitor patients’ conditions and promptly identify, report, and respond to abnormal signs, adverse reactions, incidents, or clinical concerns.
• Maintain accurate, complete, confidential, and timely nursing documentation and medical records.
• Ensure compliance with infection control, patient safety, clinical quality, and healthcare regulations.
• Provide immediate nursing care and emergency response when required.
• Report operational issues, equipment malfunctions, incidents, and patient safety concerns to the Head Nurse in accordance with CLP policies and procedures.
• Maintain patient confidentiality and handle medical information in compliance with privacy and data protection standards.
• Support CLP longevity and wellness programs by assisting wellness specialists during program delivery, monitoring and documenting guest responses to wellness interventions, and coordinating seamlessly with the wellness team throughout each program cycle.
• Always safeguard patient privacy and confidentiality, in compliance with Thai Personal Data Protection Act (PDPA) and CLP Privacy Policy.
• Participate in clinical audits, quality improvement initiatives, and CLP accreditation preparation activities as directed by the Head Nurse.
• Support SOP familiarization, clinical drills, and operational readiness preparation as directed by the Head Nurse.
3. Learning & Growth Perspective (People Development & Innovation)
• Participate in staff training, quality improvement initiatives, and CLP educational programs.
• Demonstrate enthusiasm, initiative, and commitment to continuous learning, self-development, and professional growth.
• Develop competency in digital healthcare systems, medical technologies, and AI-supported clinical tools.
• Collaborate effectively with multidisciplinary and multicultural teams.
4. Financial Perspective (Resource & Asset Management)
• Inspect, maintain, and ensure readiness of medical equipment, emergency carts, medications, consumables, and clinical areas.
• Support inventory control, medication storage, stock management, and operational readiness of the clinic.
• Utilize medical supplies and clinical resources appropriately and cost-effectively.
• Monitor consumable stock levels daily; record usage accurately in the inventory system and notify the Head Nurse proactively when stock approaches minimum threshold or when items are nearing expiry.
REQUIREMENTS
Education & Professional Qualifications
• Bachelor’s degree in nursing or higher.
• Hold a valid and unexpired First-Class Professional Nursing and Midwifery License.
• Advanced Cardiac Life Support (ACLS) certification is an advantage.
Experience
• Minimum 5 years of nursing experience in hospital, wellness,

Key Responsibilities
1. Brand Representative & PR Lead
Act as the local voice and public face of Clinique La Prairie — meeting journalists, carrying the brand narrative, and embodying the CLP Method externally.
Own the local brand story and ensure every external expression is on-brand and consistent with global positioning.
Serve as spokesperson at press engagements, partner events, and high-value guest moments, with the presence and credibility to represent the brand to media and UHNW audiences.
Build and steward relationships with journalists, KOLs, and thought leaders across priority markets.
2. Worldwide PR Agency Orchestration
Lead and hold accountable the worldwide PR agency network (approximately 5–8 agencies across regions).
Set briefs, narratives, performance expectations, and KPIs for each agency; arbitrate priorities and ensure a coherent global-to-local story.
Localize global press angles to regional cultural codes while safeguarding brand integrity.
Own contracting, scoping, and performance review of PR partners in coordination with Global Marketing and procurement.
Track and report earned media, placements, and share of voice in priority markets.
3. 360 Marketing Strategy & Budget Ownership
Own the 360 marketing strategy for the resort, integrating PR, digital, content, and on-property activation into one coherent plan.
Own the full resort marketing budget; set and arbitrate the allocation logic across all channels and acquisition levers.
Define the channel mix and budget split for new-client acquisition, reallocating toward the highest-return channels based on performance data.
Set the framework with the Head of APAC Marketing; manage in-period spend with the GM within that framework, so short-term occupancy pressure does not erode disciplined pipeline investment.
4. Digital Strategy & Investment
Drive digital strategy and own the digital investment, directing the digital agency and media-buying partners.
Allocate the digital budget across acquisition channels (paid social, paid search, SEO, CRM/reactivation) based on performance and return.
Optimize funnel performance and report on cost of acquisition, qualified-lead volume, and conversion against targets.
Ensure digital execution is on-brand, on-strategy, and commercially purposeful.
5. Team Leadership
Lead and develop a team of two:
Local Marketing Manager — focused on local operations and guest experience (welcome rituals, on-property moments, returning-client care).
Junior Content / Designer — producing all local video, photo, and collateral assets.
Set direction and quality standards; ensure the team operates to luxury / ultra-luxury benchmarks.
6. Content for Global Brand Platforms
Oversee production of high-quality local content — video, photography, expert and guest stories, longevity talks.
Deliver at least two quality content pieces per month to feed Global’s organic brand platforms (Instagram, LinkedIn, etc.).
Secure approvals and ensure all assets meet global brand and visual standards before delivery.
7. Regional / Global Interface & Reporting
Act as a senior point of interface between the Phuket resort, the Head of APAC Marketing, and Global Clinique La Prairie.
Consolidate performance results and market intelligence and feed them back on a structured cadence.
Report to the Resort GM and the Head of APAC Marketing on PR/earned media, digital performance, budget discipline, and pipeline conversion.
Manage the resort marketing budget with structure, anticipation, and accountability.
Required Experience & Profile
Professional Expertise
10+ years in premium or luxury marketing and communications, with strong PR / brand leadership and demonstrable seniority.
Hospitality background required.
Proven track record leading multiple PR agencies simultaneously across markets, and directing digital agencies / investment.
Comfortable and credible as a brand spokesperson with media and UHNW audiences.
Experience managing small in-house teams and external partner

Job Qualifications:
Bachelor’s degree in Sales, Marketing, Business Administration, or a strictly equivalent field.
Proven experience in business development, sales pipeline growth, and closing high-value deals.
Demonstrated background working within a high-end service environment, specifically a private clinic, medical tourism hub, or luxury hospitality setting.
Exceptional language skills with absolute proficiency in English,
High confidence and cultural diplomacy when interacting, negotiating, and building trust with a premium, international clientele and global partners.
Mastery of commercial negotiation techniques, contract structuring, and closing strategies.
Experience leading cross-functional commercial projects, coordinating promotional events, and aligning sales and marketing teams.
Job Responsibilities:
Proactively identify, evaluate, and penetrate new regional and international markets.
Analyze high-value client needs in close collaboration with medical and operational internal teams.
Contribute tactical insights to the design of agile commercial and sales strategies.
Drive the sales pipeline to consistently achieve defined revenue and profitability targets.
Track key commercial performance indicators (KPIs) to evaluate sales velocity and conversion rates.
Analyze weekly/monthly sales results and rapidly propose corrective actions for lagging sectors.
Maintain disciplined, accurate pipeline documentation and regular activity reporting for executive leadership.
Conduct targeted market studies to assess demand elasticity and potential patient demographics.
Analyze competitor offerings, pricing models, and promotional activities.
Identify emerging healthcare, wellness, and medical tourism trends to capture first-mover advantages.
Translate market data into actionable, strategic areas for commercial improvement.
Direct and optimize the existing portfolio of international medical agents, facilitators, and intermediaries.
Lead high-impact commercial and marketing initiatives from conception to execution.
Synchronize sales actions tightly with the Marketing and PR teams to maximize campaign impact.

Core Responsibilities
Safety & Loss Prevention: Ensuring the physical safety of guests, staff, and the property. This includes protecting high-value medical/wellness assets and maintaining the privacy of high-profile clientele.
Team Leadership: Managing and training security personnel, overseeing shift schedules, and ensuring the team maintains the high standards of service and discretion expected at a luxury wellness resort.
Emergency Response: Developing, updating, and executing crisis management plans (fire, medical emergencies, weather-related incidents, or security breaches).
Surveillance & Access Control: Overseeing the monitoring of CCTV systems, managing visitor/guest access to restricted areas, and ensuring all physical security infrastructure (locks, alarms) is functional.
Liaison: Serving as the primary contact for local law enforcement, emergency services, and local authorities to ensure compliance with Thai safety and health regulations.
Reporting & Audits: Conducting regular security audits, risk assessments, and maintaining detailed incident reports to proactively address vulnerabilities.
Typical Qualifications & Skills
Experience: Usually 3–5 years in a security management role, specifically within 5-star hospitality, luxury resorts, or clinical environments.
Certifications: Often requires knowledge of or certification in fire safety, first aid, and basic health and safety laws (อาชีวอนามัย).
Language Skills: High proficiency in both English and Thai is standard for managing local staff while communicating with international management or guests.
Soft Skills: Strong problem-solving abilities, the capacity to remain calm under pressure (essential for an "emotionally charged" environment), and a high level of integrity and discretion.