Clinique La Prairie Phuket

Job Summary
The Gardener is responsible for maintaining the property’s gardens, landscaped areas, plants, lawns, and outdoor spaces to ensure a clean, healthy, attractive, and well-maintained environment in accordance with company standards.
Key Responsibilities
- Maintain gardens, lawns, trees, shrubs, flowers, and other landscaped areas throughout the property.
- Perform daily watering, trimming, pruning, mowing, weeding, planting, and fertilizing as required.
- Monitor the health and condition of plants and take appropriate action when signs of disease, pests, or damage are identified.
- Prepare soil, planting areas, flower beds, and pots for new plants and seasonal landscaping.
- Replace damaged, unhealthy, or dead plants as required.
- Maintain irrigation and watering systems and report any defects or leaks to the supervisor.
- Keep gardens, pathways, landscaped areas, and outdoor spaces clean, tidy, and free from leaves and garden waste.
- Safely operate and maintain gardening tools, machinery, and equipment.
- Ensure fertilizers, pesticides, chemicals, and gardening materials are properly stored and used in accordance with safety requirements.
- Support landscaping improvement projects and seasonal decoration as assigned.
- Coordinate gardening activities to minimize disturbance to guests and daily operations.
- Follow all occupational health, safety, hygiene, and environmental procedures.
- Report maintenance issues, safety hazards, or damaged outdoor facilities to the supervisor.
- Assist the Engineering team with other general duties when required.
- Perform any other duties assigned by the Engineering Supervisor or Chief Engineer.
Qualifications & Requirements
- Previous experience as a Gardener or in landscaping, preferably within a hotel, resort, wellness, or similar environment.
- Basic knowledge of plants, gardening, landscaping, fertilization, and pest control.
- Ability to safely use gardening tools and equipment.
- Good attention to detail and pride in maintaining high presentation standards.
- Physically fit and able to perform outdoor work in various weather conditions.
- Ability to work independently and as part of a team.
- Flexible to work shifts, weekends, or public holidays when operationally required.

Job Summary
The Painter is responsible for maintaining the appearance and condition of the property through painting, surface preparation, finishing, and minor repair works. The role ensures that guest areas, back-of-house areas, facilities, and equipment are maintained to a high standard in accordance with company standards and safety requirements.
Key Responsibilities
- Perform painting, touch-up, staining, varnishing, and finishing works throughout the property.
- Prepare surfaces by cleaning, sanding, scraping, filling cracks and holes, and applying primer before painting.
- Mix and match paint colors to achieve the required finish and maintain consistency.
- Carry out preventive maintenance and routine inspections of painted surfaces.
- Repair damaged walls, ceilings, doors, furniture, and other surfaces as required.
- Protect surrounding areas, furniture, and equipment before commencing painting work.
- Maintain painting tools, equipment, materials, and storage areas in clean and safe condition.
- Monitor paint and material inventory and inform the supervisor when replenishment is required.
- Respond promptly to maintenance requests and complete assigned work orders within the required timeframe.
- Coordinate with Engineering and other departments to minimize disruption to guests and operations.
- Follow all occupational health, safety, fire safety, and environmental procedures.
- Use chemicals, paints, solvents, ladders, and other equipment safely and correctly.
- Maintain cleanliness of the work area during and after completion of each assignment.
- Support other general Engineering and maintenance duties when required.
- Perform any other duties assigned by the Engineering Supervisor or Chief Engineer.
Qualifications & Requirements
- Previous experience as a Painter, preferably within a hotel, resort, wellness, or similar environment.
- Knowledge of painting techniques, surface preparation, color matching, and finishing materials.
- Ability to use painting tools and equipment safely.
- Basic knowledge of general building maintenance is an advantage.
- Good attention to detail and commitment to high-quality workmanship.
- Ability to work independently and as part of a team.
- Physically able to perform maintenance duties, including working on ladders and lifting materials.
- Flexible to work shifts, weekends, or public holidays when operationally required.

Job Summary
The Technician is responsible for performing preventive maintenance, repairs, and general technical support to ensure that all facilities, equipment, and building systems operate efficiently and safely. The role supports the smooth daily operations of Clinique La Prairie Phuket while maintaining the highest standards of luxury hospitality, safety, and guest comfort.
Key Responsibilities
1. Maintenance & Repairs
Perform routine inspections, preventive maintenance, and repairs of building facilities and equipment.
Troubleshoot and repair electrical, plumbing, mechanical, and air-conditioning systems.
Respond promptly to maintenance requests from guest areas, operational departments, and back-of-house facilities.
Ensure all equipment and systems are functioning properly and safely.
Identify technical issues and report major defects to the Engineering Supervisor.
2. Preventive Maintenance
Carry out preventive maintenance tasks according to the established schedule.
Inspect and maintain HVAC systems, lighting, water supply systems, and other building equipment.
Maintain accurate records of maintenance activities, repairs, and equipment conditions.
Support regular testing and inspection of engineering systems.
Recommend corrective actions to prevent equipment breakdowns.
3. Guest & Operational Support
Respond professionally and efficiently to guest-related maintenance requests.
Perform maintenance activities with minimal disruption to guests and daily operations.
Coordinate with other departments to ensure timely completion of maintenance tasks.
Maintain cleanliness and organization of work areas.
Support room inspections and facility readiness checks.
4. Health, Safety & Compliance
Follow company safety policies and engineering procedures.
Use tools, equipment, and personal protective equipment (PPE) correctly.
Comply with applicable health, safety, and environmental regulations.
Report unsafe conditions, equipment defects, and potential hazards immediately.
Support emergency response procedures, including fire safety and equipment failures.
5. Teamwork & General Duties
Work closely with the Engineering team and other operational departments.
Assist external contractors and service providers when required.
Maintain tools, spare parts, and engineering supplies in good condition.
Participate in departmental training and safety briefings.
Perform other duties as assigned by the supervisor or management.
Key Competencies
Technical Knowledge & Troubleshooting
Preventive Maintenance
Problem-Solving Skills
Attention to Detail
Safety Awareness
Teamwork & Communication
Service-Oriented Mindset
Time Management
Key Performance Expectations
Complete assigned maintenance tasks accurately and on time.
Minimize equipment downtime and operational disruptions.
Maintain facilities and equipment in safe working condition.
Follow preventive maintenance schedules and safety standards.
Respond promptly and professionally to maintenance requests.
Support a safe, comfortable, and high-quality environment for guests and colleagues.

Responsible for overseeing company assets, including asset registration, tagging, tracking, inventory control, and periodic physical verification. Ensures accurate asset records, coordinates asset transfers, disposals, and maintenance with relevant departments, and prepares asset reports in accordance with company policies and procedures.

The Bellman & Driver is responsible for providing a warm, professional, and seamless arrival and departure experience for guests of Clinique La Prairie Phuket.
This role combines traditional bell service responsibilities with guest transportation duties, ensuring the safe and efficient handling of luggage, transportation, and guest requests while consistently delivering the highest standards of luxury hospitality.
The Bellman & Driver serves as one of the first and last points of contact for guests and is expected to represent Clinique La Prairie with professionalism, discretion, warmth, and attention to detail at all times.
Key Responsibilities
Guest Arrival & Departure
Warmly welcome and assist guests upon arrival and departure in accordance with Clinique La Prairie service standards.
Assist with the loading, unloading, transportation, and storage of guest luggage.
Escort guests to designated areas and provide appropriate assistance throughout the arrival and departure journey.
Coordinate closely with Front Office, Guest Relations, Reservations, and other departments to ensure smooth guest arrivals and departures.
Provide accurate information regarding the property, facilities, services, and transportation arrangements.
Transportation & Driving
Provide safe, comfortable, and professional transportation for guests, VIPs, and other authorized persons as assigned.
Perform airport transfers, local transfers, and other transportation services according to the daily schedule and operational requirements.
Ensure punctual pick-up and drop-off while maintaining flexibility according to guest needs and operational changes.
Drive Company vehicles safely and responsibly in compliance with Thai traffic laws and Company policies.
Select appropriate routes and monitor traffic conditions to ensure efficient transportation.
Assist guests with entering and exiting vehicles and handle their luggage with care.
Vehicle Care & Safety
Conduct daily vehicle inspections before operation, including fuel level, cleanliness, tires, lights, and general vehicle condition.
Ensure all assigned vehicles are clean, presentable, safe, and ready for guest transportation at all times.
Immediately report any vehicle damage, mechanical issues, accidents, or safety concerns to the supervisor.
Maintain accurate records related to vehicle usage, mileage, fuel, maintenance, and other required documentation.
Ensure that emergency and safety equipment is available and maintained in accordance with Company requirements.
Guest Service
Anticipate guest needs and respond promptly and professionally to requests.
Deliver personalized service while respecting guest privacy and confidentiality.
Assist with directions, transportation information, luggage arrangements, and other reasonable guest requests.
Handle guest belongings carefully and ensure appropriate luggage identification and storage procedures.
Maintain professional grooming, body language, communication, and service etiquette at all times.
Handle VIP and high-profile guests with the highest level of discretion and professionalism.
Operational Support
Maintain the cleanliness and organization of the entrance, luggage storage area, and other assigned Front Office areas.
Coordinate transportation schedules and guest movements with the Front Office team.
Support other Front Office and guest service activities when required by operational needs.
Report guest feedback, incidents, lost and found items, or unusual situations promptly to the supervisor.
Ensure effective communication and handover between shifts.
Perform other duties as assigned by the supervisor or management.
Qualifications
Previous experience as a Bellman, Driver, Concierge, Guest Service Agent, or in a similar role within a hotel or luxury hospitality environment is preferred.
Experience in a luxury hotel, resort, wellness, or high-end hospitality environment is an advantage.
Must possess a valid Thai Professional Driving Licence (Type 2) / Public Drivin

Key Responsibilities
1. Guest Service
Welcome and greet guests warmly and professionally.
Provide attentive, personalized, and discreet service throughout the dining experience.
Present menus and explain food and beverage offerings, including ingredients and preparation methods.
Take accurate food and beverage orders and ensure timely service.
Anticipate guest needs and respond promptly to requests.
Handle guest feedback and concerns professionally, escalating issues when necessary.
2. Food & Beverage Operations
Prepare restaurant tables, service stations, and dining areas before each service.
Serve food and beverages according to established service standards.
Coordinate with the kitchen and other F&B team members to ensure smooth service.
Maintain cleanliness, organization, and proper table settings.
Ensure all service equipment, glassware, and utensils are clean and properly maintained.
Support opening and closing procedures.
3. Wellness & Dietary Awareness
Develop a good understanding of wellness-focused menus and nutritional concepts.
Be aware of guests' dietary restrictions, food allergies, and special requirements.
Communicate dietary requirements accurately to the kitchen team.
Follow approved dietary instructions and recommendations provided by the relevant wellness or nutrition professionals.
Maintain confidentiality regarding guest preferences and personal information.
4. Hygiene & Safety
Comply with food safety, hygiene, and sanitation standards.
Follow HACCP principles and company health and safety procedures.
Maintain high standards of personal grooming and professional appearance.
Report equipment defects, safety hazards, and operational concerns to supervisors.
5. Teamwork & Collaboration
Work closely with kitchen, service, and wellness teams to ensure seamless guest experiences.
Attend daily briefings, training sessions, and departmental meetings.
Support colleagues during busy service periods.
Demonstrate teamwork, professionalism, and a positive service attitude.
Perform other duties as assigned by the supervisor or management.

Skills, Experience & Educational Requirements
Exceptional ability to engage openly and effectively with guests, ensuring positive interactions and experiences.
Confirmed experience in “value selling.”
Vast knowledge regarding health and wellness topics such as healthcare, weight management, reducing stress, handling chronic conditions and more.
Degree in one of the medical practices or nutrition is a clear plus.
Minimum 5 years’ experience in a luxury environment.
Drive, passion, and commitment to achieve company and personal goals.
Ability to demonstrate respectfulness, patience, and tact to help guests feel comfortable and at ease.
Effective decision making and problem-solving skills.
Excellent presentation, interpersonal and communication skills.
Work in a fast-paced environment and handle multiple tasks efficiently.
Ability to work with people across different cultures and nationalities.
Solution oriented and with a strong capacity to convince and inspire those around you.
Display an energetic and positive attitude.
Independent work style, proactivity, and very good time managements skills.
Strong ability to work in a team, outstanding network communication as well as confident appearance.
Fluent in English, other languages such as Thai, Russian, and German (desired).

The Assistant Director of Sales, Clinique La Prairie Phuket supports the commercial performance of the Phuket property across its full portfolio of longevity programs, medical offerings, stay packages, and ancillary services.
This leadership role supports the development and execution of a multichannel sales strategy spanning both B2B and B2C, with a clear commercial focus on driving qualified demand, occupancy, program uptake, and revenue for the Phuket property.
The position works closely with the property’s commercial leadership and General Manager, as well as with HQ Sales, Marketing, Medical, and Operations teams, to execute commercial initiatives across key feeder markets.
The ideal candidate is a hospitality sales professional with a strong luxury hospitality background, combined with the commercial capability and relationship-building skills required to represent and sell high-value, science-led longevity experiences.
Key Responsibilities
Strategic & Commercial Support
Support the development and execution of the commercial strategy for Clinique La Prairie Phuket, translating commercial priorities into actionable sales initiatives.
Assist in implementing a multichannel sales strategy across B2B and B2C, supporting a balanced demand base across leisure, longevity, medical, and corporate segments.
Contribute to the annual commercial plan, segment-level targets, market priorities, and sales activities in alignment with the property and HQ commercial direction.
Identify business opportunities and market trends that can contribute to revenue growth and strengthen the property's positioning within key feeder markets.
Team Leadership & Management
Support the leadership, development, and day-to-day management of the property sales team.
Assist in setting individual and segment-level sales targets, monitoring performance, and providing coaching and guidance to team members.
Coordinate sales activities across key international feeder markets to ensure consistent representation and positioning of Clinique La Prairie Phuket.
Support a high-performance sales culture focused on accountability, collaboration, and commercial results.
B2B Sales & Partnership Development
Develop and maintain relationships with luxury travel agencies, travel advisors, tour operators, DMCs, corporate partners, family offices, and medical referral channels to generate qualified demand for Phuket.
Identify and develop new business opportunities and strategic partnerships aligned with Clinique La Prairie brand standards and commercial objectives.
Support partnership initiatives, brand collaborations, trade activities, and account-development plans.
Represent Clinique La Prairie Phuket at relevant trade shows, roadshows, sales calls, networking events, and industry events in priority feeder markets.
Maintain strong relationships with key accounts and continuously identify opportunities to grow account production.
B2C Sales & Direct Demand
Support direct-to-consumer sales of longevity programs, medical offerings, and stays, working closely with reservations and advisory teams to convert high-value individual guests.
Work closely with HQ and property Marketing teams to convert brand and demand-generation activities into direct bookings and program uptake.
Build and maintain relationships with returning guests, high-net-worth individuals, and prospective clients to support repeat and referral business.
Ensure prospective guests receive timely, professional, and personalized commercial follow-up consistent with Clinique La Prairie service standards.
Sales Performance & Revenue Growth
Contribute to revenue growth across the Phuket portfolio, including longevity programs, medical services, stay packages, and ancillary offerings.
Monitor sales performance, market trends, competitor activity, and demand patterns across key feeder markets.
Maintain accurate sales pipelines, account activity, forecasts, and commercial reports.
Support regular analysis of sales results

Job Summary
The Wellbeing Therapist is responsible for delivering exceptional wellness treatments and personalized therapeutic experiences in accordance with Clinique La Prairie's luxury service standards and holistic wellbeing philosophy. The role focuses on promoting relaxation, rejuvenation, and overall guest wellbeing through professional treatments, attentive service, and a personalized approach.
The Wellbeing Therapist ensures that every guest receives a safe, comfortable, and memorable experience while maintaining the highest standards of professionalism, hygiene, and confidentiality.
Key Responsibilities
1. Wellbeing Treatments & Guest Experience
Perform professional wellbeing and spa treatments in accordance with established treatment protocols and service standards.
Deliver personalized treatments based on guest preferences, needs, and relevant health considerations.
Welcome guests warmly and provide professional consultations before treatments.
Explain treatment procedures, expected benefits, and appropriate aftercare recommendations.
Ensure guests feel comfortable, relaxed, and well cared for throughout their experience.
Maintain guest privacy, dignity, and confidentiality at all times.
2. Treatment Operations
Prepare treatment rooms, equipment, products, and supplies before each appointment.
Ensure treatment rooms are clean, organized, and ready for guest use.
Follow approved treatment sequences, techniques, and timing standards.
Monitor guest comfort and respond appropriately to feedback during treatments.
Maintain accurate treatment records and communicate relevant information to authorized team members.
Ensure proper handling, storage, and usage of treatment products and equipment.
3. Wellness Knowledge & Personalized Service
Develop a strong understanding of Clinique La Prairie's wellbeing philosophy, treatment offerings, and wellness concepts.
Provide guests with appropriate information about available treatments and wellbeing services.
Identify treatment contraindications and refer concerns to the appropriate healthcare or wellbeing professional.
Recommend suitable treatments and wellness products within the therapist's professional scope.
Support personalized guest wellbeing journeys through coordination with other departments.
Continuously enhance professional knowledge and treatment techniques.
4. Hygiene, Health & Safety
Maintain the highest standards of cleanliness, sanitation, and personal hygiene.
Follow established health, safety, infection prevention, and treatment protocols.
Ensure equipment and treatment tools are properly cleaned and sanitized after each use.
Report equipment defects, safety concerns, or unusual guest reactions immediately.
Follow company policies regarding guest safety, confidentiality, and professional conduct.
Maintain professional grooming and appearance standards.
5. Teamwork & Departmental Support
Coordinate closely with the Wellbeing, Medical, Movement, and Guest Experience teams to ensure seamless service delivery.
Support daily departmental operations and treatment scheduling.
Participate in training programs, departmental briefings, and service improvement initiatives.
Assist with inventory control and monitoring of treatment products and supplies.
Promote a positive, supportive, and professional working environment.
Perform other duties as assigned by the supervisor or management.
Qualifications & Requirements
Certificate or Diploma in Spa Therapy, Massage Therapy, Beauty Therapy, Wellness Therapy, or a related field.
At least 2 years of experience as a Spa or Wellbeing Therapist, preferably in a luxury spa, wellness resort, or hospitality environment.
Professional certification in Thai massage, aromatherapy, body treatments, or other relevant therapies, as applicable.
Knowledge of human anatomy, massage techniques, treatment contraindications, and wellness practices.
Good communication skills in Thai and English.
Strong interpersonal skills with a guest-focused and se