Destada Vacation Rentals

Based in Phuket and reporting to the CEO, the Front Office Manager / Residence Manager is responsible for the overall operational, commercial, and guest-experience performance of a 20 unit Apartment/Residence and 10 villas.
It is a crucial role in the company responsible for building relationships with property owners whilst ensuring the properties are operated professionally, well maintained, profitable, and consistently deliver high guest satisfaction.
This is a hands-on management role requiring strong operational control, people management skills and an ability to balance hotel-style service with villa-guest expectations.
This is the perfect opportunity for an accomplished Front Office Manager who wants to take the next step in their career and increase their responsibilities. As the property portfolio grows, so will your role.
Key Responsibilities
Overall Property & Operations Management
- Oversee day-to-day operations of the apartments and villas
- Ensure compliance with Thai regulations and licensing requirements
- Maintain standards of cleanliness, maintenance, and presentation
- Act as the primary on-site decision-maker
Guest Experience & Service Excellence
- Deliver consistently high guest service standards
- Handle guest feedback and complaints professionally
- Monitor online reviews and satisfaction metrics
- Drive continuous improvement in service quality
Team Leadership & Human Resources
- Recruit, train, and manage on-site staff for Housekeeping and Maintenance
- Prepare staff schedules
- Conduct performance reviews and coaching
- Build a positive, service-oriented culture
Sales, Distribution & Revenue Coordination
- Coordinate with the sales and marketing team.
- Identify revenue growth opportunities
- Support upselling and guest enhancements
Maintenance, Assets & CapEx
- Implement preventive maintenance and apartment upgrade programs
- Manage contractors and suppliers
- Protect long-term asset value
- Report CapEx requirements to ownership
Owner & Head Office Reporting
- Prepare regular operational
- Provide performance insights and recommendations
- Represent ownership interests on site
Key Requirements
Experience:
- 4–8 years in hotel, resort or villa management
- Comfortable using PMS, Microsoft office applications and learning new platforms
- Experience with OTA platforms ( , Airbnb, Agoda)
- Familiarity with CRS & CRM systems (e.g. Opera, Synxis or similar)
- Fluent in Thai, Advanced written and spoken English — non-negotiable.
- Highly organised, detail-oriented, and reliable
- Fast response time and ability to prioritise under pressure
Skills:
- People management
- Financial and commercial awareness
- Strong organisational and communication skills
Languages:
- Fluent Thai & Very Strong English language required
Personal Attributes
- Entrepreneurial, Growth Mindset
- Professional and reliable
- Guest-centric and detail-oriented
- Calm under pressure
- Able to work independently and part of a team
Working Conditions
- Full-time, On Property / Regional Office – Surin Park, Phuket
- Weekend and holiday flexibility required
- Competitive salary package based on experience
- Company Shares

This role is central to the smooth day-to-day running of our vacation rental portfolio. You will manage all inbound reservation activity, deliver professional guest communication, and provide key administrative support to the property management team, including coordinating supplier orders and handling operational follow-ups.
If you are disorganised or slow to respond, this role will fall apart quickly. If you are structured, responsive, and precise, you become critical to the operation.
Key Responsibilities
Reservations & Guest Communication
• Manage all reservation enquiries across OTA platforms ( , Airbnb, Agoda) and direct channels
• Respond to all guest enquiries quickly, clearly, and professionally in English
• Convert enquiries into confirmed bookings through effective communication
• Handle reservation modifications, cancellations, and special requests accurately
• Ensure all reservation data is correctly entered into the PMS
• Monitor upcoming arrivals and ensure pre-arrival communication is completed
• Provide guests with property information, local recommendations, and service details
Guest Services & Front Desk Support
• Serve as a professional and welcoming first point of contact for guests
• Support check-in and check-out processes as needed
• Handle guest enquiries and complaints professionally, escalating issues where required
• Coordinate with housekeeping teams to confirm unit readiness and turnaround schedules
Administrative Support — Surin Park
• Assist the Surin Park property management team with day-to-day operational coordination
• Place and track supplier and service orders on behalf of the management team
• Follow up on pending tasks, deliveries, and operational items
• Maintain accurate records of inventory, keys, and access control
• Support basic cost logging and invoice tracking
Operational Administration
• Act as a central coordination point for property-level operations
• Maintain accurate guest records and reservation documentation
• Assist with basic reporting as required by the operations team
• Flag issues early — cleaning delays, guest concerns, operational gaps
Profile & Requirements
Essential Requirements
• Background in hospitality — hotels, resorts and or villas.
• Fluent in Thai, Advanced written and spoken English — non-negotiable.
• Highly organised, detail-oriented, and reliable
• Fast response time and ability to prioritise under pressure
• Comfortable using PMS, Microsoft office applications and learning new platforms
Preferred Requirements
• Experience with OTA platforms ( , Airbnb, Agoda)
• Familiarity with CRS & CRM systems (e.g. Opera, Synxis or similar)
• Experience in a coordination or admin support role within hospitality
Personal Traits
• Structured thinker — you don't lose track of details
• Reliable — tasks get done and nothing falls through the cracks
• Calm under pressure — guests and deadlines will test you
• Commercially aware — every enquiry represents revenue
• Proactive — you flag problems before they become crises
What Success Looks Like
• Fast, professional response times across all booking channels
• High conversion rate of enquiries to confirmed reservations
• Clean, accurate reservation data in the system at all times
• Smooth pre-arrival communication and guest experience
• Reliable administrative support to the Surin Park team
Benefits
- Competitive salary
- Equity participation
- Attractive annual leave
- Lunch