Dusit Thani Laguna Phuket

PRIMARY RESPONSIBILITIES:
• Ensures that all banquet functions are well set up and organized.
• Extends full cooperation within & between departments.
• Ensures that function orders are issued on time.
• Prepares monthly & weekly forecasts and distributes to department concerned.
• Keeps all guest history records.
• Maintains and efficient commercial accounts filing system.
• Handles in-house banquet sales
• Identifies market needs and trends.
• Checks and ensures the timely submission of the Daily bar inventory and par report, against restaurant or bar sales report at the end of each shift.
• Conducts daily briefing and de-briefing for a function assigned.
• Prepares effective duty roster to ensure sufficiency of manpower in accordance to volume of business.
• Establishes two way communications with related departments like Banquet sales, Kitchen, and other departments.
• Communicates effectively with quests, subordinates, immediate superior and other section heads.
• Prepares daily cover count and revenue report for the banquet functions.
• Attends daily F&B briefing, F&B Meeting in the absence of the Banquet Manager, and all other training sessions and meeting required for the position.
• Administers personnel action, leave requests, overtime requests, disciplinary actions and commendation.
• Identifies and solves problems in service in a professional manner.
• Assists the F&B Cost Controller in conducting month-end inventory of beverage supplies, operating supplies, food supplies and operating equipment.
• Reports and controls breakage and losses in the banquet section.
• Implements cost savings procedures in electricity, operating supplies and other controllable costs in relation to service operation.
• Directs all efforts in the banquet service to maintain all service standards established for food and beverage service department.
• Follows the cleaning schedule established for banquet section.
• Follows control procedures in food and beverage cost and cashiering.
• Promotes guest satisfaction in the banquet section.
• Maintains grooming standards for all service personnel in the Banquet Department.
• Capable of receiving and handling banquet booking inquiries and special arrangement.
• Oversees and controls the requisition point and par stock level for food supplies and guest supplies in the department.
• To be capable of operating all the operating equipment and audio visual equipment.
• Communicates effectively with guests, clients, government officials and other important individuals to ensure satisfaction in service and product.
• Participates and attains membership in association and other community projects related to the hotel and restaurant industry to improve Hotel’s image and for the product and service update.
• Coaches and counsels waiters and bartenders effectively.
• Evaluates objectively the performance of bartender, waiters and bus boys.
• Conducts on-the-job training for waiters, bartenders and service personnel.
• Motivates a strong team within the banquet service section.
• Communicates openly with the service personnel and keeps them informed of all important information to assist them in their jobs.
• Performs other duties as assigned by Banquet Manager.
REPORT LINES & COMMUNICATIONS:
• Reports to the Banquet Manager.
• Directs and supervises the activities of the service staffs in the banquet section.
• Coordinates with other outlet heads and Kitchen section heads for function details, special arrangements and other activities in the Hotel.
• Interacts with clients, guests, government officials, suppliers and other important individuals in the community in promoting the outlet and hotel.
OTHERS
• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
ACCOUNTABILITIES
• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
COMPANY’S CULT

We are looking for a professional, high-energy bartender with excellent communication skills to serve classical cocktails and exciting new beverages to our customers. The bartender will greet customers, learn about their preferences, answer questions, recommend menu items, and prepare and serve beverages and food. You will also upsell items, create recipes, utilize proper equipment and ingredients, and handle basic cleaning duties.
To succeed as a bartender, you should have a neat appearance and an engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable.
JOB REQUIREMENT:
• Minimum education of Bachelor degree in Hotel Management or relevant discipline
• Minimum of 2 years management experience in Food and Beverage Industry
• Experience in holding wine tastings is preferred.
• Good knowledge in the Food & Beverage products and high end service levels
• Have good English communication skills both in written and spoken
• Computer literate
• Organized with strong planning, good communication and interpersonal skills

คุณสมบัติส่วนบุคคลร่วมกัน (Soft Skills) ที่ทุกตำแหน่งต้องมี
• มีใจรักงานบริการ (Service Mind): มีความกระตือรือร้น เต็มใจช่วยเหลือ และพร้อมส่งมอบประสบการณ์ที่ดีแก่ลูกค้า
• การทำงานภายใต้ความกดดัน: สามารถควบคุมอารมณ์และรักษารอยยิ้มไว้ได้แม้ในชั่วโมงเร่งด่วน (Rush Hour) ที่ลูกค้าหนาแน่น
• การทำงานเป็นทีม: สามารถประสานงานร่วมกันระหว่างทีมหน้าร้าน ทีมบาร์ และทีมห้องครัวได้อย่างไม่มีสะดุด
• ความยืดหยุ่นเรื่องเวลา: สามารถทำงานเป็นกะ (Shift) รวมถึงทำงานในวันเสาร์-อาทิตย์ หรือวันหยุดนักขัตฤกษ์ได้