Grand Mercure Phuket Patong Resort & Villas

- 3–5 years of Front Office experience, with supervisory/leadership experience.
- Good knowledge of Front Office operations and OPERA.
- Strong leadership, communication and problem-solving skills.
- Excellent command of English; additional languages are an advantage.
- Guest-oriented with strong service recovery and complaint-handling skills.
- Able to work under pressure.
- Positive attitude and strong team spirit.

-Excellent communication and interpersonal skills.
-Strong organizational and multitasking abilities.
-Good administrative and documentation skills.
-Proficient in Microsoft Office.
-Knowledge of Opera PMS / Opera Cloud or other
Property Management Systems.
-Ability to work under pressure in a fast-paced environment.
-Strong problem-solving skills.
-Attention to detail.
-Customer service mindset.

- Minimum 2-3 years of security experience, including at least 1 year in a supervisory role.
- Previous hotel security experience is preferred.
- Admin job is required.
- Valid security licence or certification.
- First Aid, CPR, and Fire Safety certification are advantageous.