Koko Global Hospitality (Thailand) Co., Ltd.

JOB HIGHLIGHTS:
Leader at the property with 5 key roles:
- Make Guest Happy ("Wow" Producer)
- Conduct "Perfect Operation" (Operator)
- Train&Engage Staff (Boss)
- Conduct Initiatives (Kaizen Generator)
- Solve emergency issues (Problem solver)
The job scope is in all aspects of property operation:
- Guest service
- Kitchen operation
- Housekeeping operation
- Engineering operation
- Accounting and admin operation
DUTIES & RESPONSIBILITIES:
1) Make Guest Happy ("Wow" Producer)
- Leading and guiding all staff to let them make guests happy and have "Wow" during the stay
- Conducting guest service operation properly based on SOP together with the team
2) Conduct "Perfect Operation" (Operator)
- Conducting kitchen, housekeeping, engineering, accounting and amin operation
- Conducting kitchen operation properly based on SOP together with the team
- Conducting housekeeping and engineering operation properly based on SOP together with the team
- Conducting accounting and admin operation properly based on SOP together with the team
3) Train & Engage Staff (Boss)
- Conducting a training and evaluation regularly to ensure that all team members are performing their jobs effectively
- Properly training staff based on SOP
- Being a role model of property staff to realize company Values
4) Conduct Initiatives (Kaizen Generator)
- Planning and conducting Kaizen initiatives with a good understanding of budget concepts (revenues, costs etc.)
- Coming up with Kaizen initiative for guest satisfaction increase and implement them
- Coming up with Kaizen initiative for cost saving and implement them
- Coming up with Kaizen initiative for F&B revenue increase (of in-house guests) and implement them
5) Solve emergency issues (Problem solver)
- Solving problems of emergency challenges and complains
- Solving problems effectively in timely manner
- Effectively seeking a help from PRM on solving a problem

JOB HIGHLIGHTS:
- Responsible for directing all aspects as well as pre-opening tasks force of the Hotel operation - KOKOTEL Brand- in accordance with Company mission statement, including maximization of financial performance, guest satisfaction and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.
- Work closely with HQ member to overcome property performance achievement and to success the company goal following its strategies and mission and report direct to Direct of Operations
- Ensure that Pre-Opening Tasks Force operation is on the right track and in completion on time according to timeline managing by closely work with HQ team.
- Motivating a hotel team to deliver service standards by running the hotel in accordance with the Standard Operating Procedures, policies, corporate identities as set out by the company.
- Driving a sales and marketing strategy according to HQ- s standard.
- Meeting budgets, P&L and exceeding revenue targets
- Liaising closely with the sales and revenue team to make sure business is coming in at the right price as well as with the operation team in the HQ to maintain and satisfy service standard and guest satisfaction.
- Networking at Caf- and functions.
- Oversee daily activities on the hotel property including front desk operation, reservations, customer services, caf- operation, housekeeping operation as well as property maintenance and appearances.
- Responds to emergencies/challenges/complaint. - Performs on a variety of tasks, leads with passions that inspires and directs the work of others.
- Draw up plans and participate in budget concepts (revenues, costs etc.) as well as developing improvement actions, carry out costs savings.
- Coordinate planning of hotel managing with regard to operation, timetables, and work schedules, employment of employees within multitasker services, solving of bottle necks, determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, and execution of performance reviews and training of staff.

JOB HIGHLIGHTS:
Leader at the property with 5 key roles:
- Conduct ""Perfect Operation" (Operator)
- Make Guest Happy ("Wow" Producer)
- Train&Engage Staff (Boss)
- Conduct Initiatives (Kaizen Generator)
- Solve emergency issues (Problem solver)
DUTIES & RESPONSIBILITIES:
Conduct ("Perfect Operation")
- Working closely with the operation team in the HQ to maintaining and following service standard properly
- There is no case of ignoring SOPs at a property.
- Communication with HQ team is effective in timely manner.
- Inspection score and task completion % are more than xxx.
Make Guest Happy ("Wow" Producer)
- Leading and guiding all staff to let them make guests happy and have "Wow" during the stay
- Guest feedback score is more than xxx
- S/he learns from a negative review to quickly fix an issue.
Train&Engage Staff (Boss)
- Conducting a training and evaluation regularly to ensure that all team members are performing their jobs effectively
- Score for boss is more than xxx
- To nominate a "candidate" talent
Conduct Initiatives (Kaizen Generator)
- "Planning and conducting Kaizen initiatives both cost saving and revenue increasing with a good understanding of budget concepts (revenues, costs etc.)"
- S/he makes an inpact of revenue increase with Kaizen initiatives.
- S/he makes an inpact of cost saving with Kaizen initiatives.
Solve emergency issues (Problem solver)"
- Solvingng problems of emergency challenges and complains
- There are rare cases that the problem is escalated to PRM level.
- All complains are taken care and closed properly

- เตรียมบัตรลงทะเบียนแขกและตรวจสอบคำขอพิเศษผ่านทางอีเมลและการจอง
- การลงทะเบียนล่วงหน้าและการบล็อกการกำหนดห้อง
- ใช้มารยาททางโทรศัพท์ จดหมาย และขั้นตอนการจัดการข้อความที่เหมาะสม
- จำหน่ายห้องพัก อาหารและเครื่องดื่ม และส่งเสริมบริการอื่นๆ
- บริหารจัดการการจัดตั้งร้านกาแฟและการดำเนินงานบริการภายในร้านกาแฟรวมทั้งอาหารและเครื่องดื่ม
- ประสานการอัปเดตสถานะห้องกับแม่บ้านและการปฏิบัติงานในครัว
- รู้ทุกขั้นตอนด้านความปลอดภัย ขั้นตอนฉุกเฉิน และนโยบายการป้องกันอุบัติเหตุ
- ดูแลความสะอาดและความเรียบร้อยของแผนกต้อนรับและบริเวณร้านกาแฟ
- เข้าใจและสามารถสื่อสารสินค้าและบริการได้..
- ช่วย Koko Star (Guest Service Agent) พิมพ์และปิดกะในระบบ PMS/ POS
>>> ที่ตั้ง : กรุงเทพฯ/พัทยา/เชียงใหม่/ภูเก็ต/พังงา/กระบี่ <<<

- ช่วยเหลือในการเตรียมและปรุงอาหารประจำวัน Kitchen Operation ตามมาตรฐาน
- จัดเก็บรายการอาหารอย่างเหมาะสมและบำรุงรักษารายการสต็อกสำหรับการปฏิบัติงานในครัวรายวัน
- ดำเนินการและจัดการงานที่ได้รับอย่างทันท่วงที
- ดูแลความสะอาดในครัว/รูปลักษณ์โดยรวม
- บังคับใช้มาตรฐานสุขอนามัยที่เข้มงวดในครัวและปฏิบัติตามกฎอนามัยและความปลอดภัย
- เป็นไปตามข้อกำหนดต่างๆ

Corporate Sales Activities
- Identify and prospect potential corporate clients, government agencies, and long-term business partners
- Conduct outside sales calls and visit clients at their offices to present hotel products and services
- Negotiate corporate rates, contract terms, and service agreements
- Maintain and strengthen relationships with existing corporate accounts through regular reviews and business meetings
- Design attractive corporate accommodation packages and value-added services
- Monitor account performance and identify upselling opportunities
Travel Agent & Distribution Partner Management
- Research and identify productive travel agents and tour operators locally, regionally, and internationally
- Establish partnerships and negotiate commission structures with travel agents and tour operators
- Register and maintain hotel profiles on OTA platforms and travel agent extranet systems
- Update rate charts, availability, and promotional offers regularly across all distribution channels
- Provide product training and conduct site inspections/familiarization trips for travel agents
- Monitor partner performance and implement strategies to increase bookings
Sales Activities
- Participate in travel fairs, trade shows, roadshows, and industry events as required
- Represent the hotel at promotional events and networking functions
- Engage with potential clients and partners at industry gatherings
Marketing Content Support
- Collaborate with property staff and corporate office team to create engaging content for social media platforms, with a focus on TikTok
- Support the development of creative marketing materials that showcase hotel facilities, services, and guest experiences
- Coordinate with teams to capture and produce authentic content for digital marketing campaigns