Laguna Resort & Hotels

Job Purpose:
To maximise digital revenue, occupancy, and profitability by driving direct bookings through the Banyan Living website and optimising visibility across Online Travel Agencies (OTAs) at the same time supporting omnichannel marketing campaigns to attract and retain customers.
Key Result Areas:
1. Digital Strategy & Marketing: Plan and execute promotions, SEO, and paid digital ads to boost website traffic and conversion rates.
2. Website Operations: Ensure the online store is secure, easy to navigate, and fully optimized across all devices.
3. Data & Analytics: Analyze consumer behavior, track sales data, and make data-driven improvements to the buyer journey.
4. Cross-Functional Leadership: Act as a bridge between Revenue, Marketing, Communications, Administration and third-party intermediaries to ensure all inventories are visible and correctly displayed.
General:
1. Ensure correct set-up and monitoring of e-commerce and distribution systems for . OTAs, GDS, metasearch, and direct booking platforms, including social media.
2. Drive revenue growth across all platforms, and through optimised distribution and pricing strategies.
3. Support dynamic pricing, flash sales, and ad hoc campaigns to capture demand and maximize occupancy.
4. Work with Communications and Marketing Teams to maintain 100% content score on OTAs, ensuring top visibility and competitive rankings.
5. Design and execute market-specific campaigns tailored to high-performing source markets.
6. Partner with Expedia, Agoda, , and dynamic B2B partners on promotions, loyalty offers, and bundled packages.
7. Synchronise with Revenue Team to analyze market trends, competitor pricing, and Lighthouse/OTA data to set rate strategies and increase competitiveness.
8. Monitor and evaluate campaign ROI, adjusting strategies for stronger performance.
Key Qualification:
1. Previous experience in e-Commerce role in an international hotel group or residential project
2. Awareness and understanding of local, regional and international digital marketplace
3. Ability to communicate fluently in Thai and English language (spoken and written)
4. Working knowledge of relevant IT systems (MS Office, Opera, Lighthouse, SiteMinder etc)
5. Ability to work in a dynamic team environment

Assistant Chief Accountant (Banyan Tree Resorts & Spa)
Location: Phuket
Job Purpose:
To carry on monthly closing and day-to-day accounting tasks for Singapore entities
Key Result Areas:
1. Close accounts on a monthly, quarterly, and yearly basis.
2. Prepare balance sheet account and bank reconciliations, ensuring supporting schedules are in place
3. Prepare supporting reports to facilitate financial reporting.
4. Review accounts receivables (AR), accounts payable (AP), receipts, and payments.
5. Submit monthly and yearly tax and VAT reports.
6. Coordinate with relevant personnel, departments and affiliated companies.
General:
1. Monitor accounting operations of Singapore entities with Singapore accountants.
Key Qualifications:
1. Bachelor degree in Accounting, or related field.
2. Good English communication.
3. 3-5 years of relevant work experience.

Job Purpose:
To be the front line in security operations. Duties include monitoring, preventing, and responding to events that may affect the organization's security.
Key Result Ares:
1. Security Patrol & Surveillance - Conduct routine patrols to detect and prevent security threats.
2. Incident & Emergency Response - React to emergencies such as fire, theft, or suspicious activities following protocols.
3. Access Control & Monitoring - Check and regulate the entry and exit of individuals and vehicles.
4. Facility & Asset Protection - Safeguard company property, employees, and visitors.
5. Customer Service & Assistance - Assist employees, visitors, and contractors with security-related inquiries.
6. Reporting & Record Keeping - Document incidents, daily activities, and suspicious observations.
7. Oversee the inspection and readiness of emergency equipment and patrol vehicles, ensuring timely maintenance and reporting any issues.
General:
1. Patrol the area of responsibility (Patrolling) both inside and outside the building according to the specified time frame
2. Monitor and prevent unusual events such as suspicious persons, suspicious objects or activities that may be a threat to security
3. Report and take action according to the specified security measures (Security Protocols)
4. Check and control the entry and exit of people and vehicles (Access Control)
5. Respond to emergency events such as fires, accidents, theft, or disturbances according to the specified procedures.
6. Check CCTV and other security systems to work efficiently.
7. Monitor movements and identify behaviors that may be a threat to the organization.
8. Check the interior and exterior areas of the building (Perimeter Security Checks) to ensure safety from various risks
9. Control and supervise the use of the organization's assets, such as entrances and exits, parking lots, and important areas
10. Provide advice and assistance to employees, customers, or visitors regarding security measures
11. Check and cooperate with other agencies to take care of the safety of employees and visitors
12. Report on information related to safety to the supervisor
Key Qualifications:
1. Proficiency in role at required level
2. Conversant with relevant emergency procedures
3. Knowledge of relevant rules and regulations
4. Knowledge of relevant safety and security procedures
5. Knowledge of relevant guest satisfaction standards
6. English Language requirements met or exceeded

Job Description
Position Specific Requirements
1. Structural and Engineering Inspection (The Skeleton) This is the most critical part as it is difficult to repair later and directly impacts safety.
1.1 Plumbing System: Check for leaks at joints and sanitary ware. Inspect the floor slope in bathrooms and balconies to ensure there is no stagnant water.
1.2 Electrical System: Verify grounding, test all power outlets, check the Consumer Unit (distribution board), and ensure all light switches are functional.
1.3 Above-Ceiling Work: Open the service hatches to inspect piping neatness, check for construction debris, and look for any water leakage from the roof or upper floors.
2. Architectural and Aesthetic Inspection (The Skin) This involves checking the quality and finish of all visible surfaces.
2.1 Flooring: Check for "hollow" tiles (by tapping with a stick) and inspect for scratches on wood or laminate flooring.
2.2 Walls: Inspect paint smoothness. Ensure walls are perfectly vertical (plumb) and free of cracks.
2.3 Ceilings: Must be level and uniform, with no water stains or messy joint finishes.
2.4 Doors and Windows: Test opening and closing for smoothness. Ensure locks are secure and check the silicone sealant around frames for waterproofing
3. Fixtures and Furniture Inspection (The Assets)
If the project includes built-in furniture or appliances:
3.1 Built-in Furniture: Check hinges, structural strength, and any defects on the wood surfaces.
3.2 Electrical Appliances: Conduct real-world testing (e.g., turning on the AC to check cooling, testing the electric stove, and checking the water heater).
4. Documentation Duties (The Paperwork)
Upon completion, the inspector is responsible for:
4.1 Defect List Summary: Documenting all required repairs clearly, accompanied by photographic evidence.
4.2 Prioritization: Distinguishing between "Critical Defects" (must be fixed before transfer) and "Aesthetic Issues" (can be fixed later).
Follow-up Inspection: Re-inspecting to ensure that all reported items have been corrected according to engineering standards.
Position Specific Skills
Position Specific Skills
1. Communication & Negotiation Skills
These are the most critical skills when dealing with project developers and site managers:
1.1 Simplified Technical Explanations: The ability to explain complex issues to homeowners (who may lack technical knowledge) so they understand why a defect is problematic and its future consequences.
1.2 The Art of Follow-up (Diplomacy): Being able to discuss errors with foremen or contractors to ensure they accept and fix the work without causing unnecessary conflict.
1.3 Assertiveness with Politeness: Protecting the client's rights and interests while maintaining a professional and non-confrontational demeanor.
2. Superior Attention to Detail
2.1 Spotting Hidden Anomalies: Identifying subtle signs like faint water stains on ceilings (indicating pipe leaks) or detecting hollow sounds in tiles that may delaminate in the future.
2.2 Spatial Awareness: The ability to visually detect misaligned walls or slight floor level variations (even by a few millimeters) that could impact the installation of built-in furniture.
3. Advanced Tools Proficiency
An expert inspector goes beyond a visual check by utilizing specialized equipment:
3.1 Laser Level: Used to accurately verify the verticality of walls and the flatness of floors.
3.2 Thermal Imaging Camera: Used to detect hidden water leaks within walls or identifying heat signatures in electrical wiring (hot spots).
3.3 Moisture Meter: Measures moisture levels in walls or wood to prevent future issues with mold or peeling paint.
3.4 Socket Tester: Goes beyond checking if "the light is on" by verifying correct wiring, polarity, and the integrity of the grounding system.
4. Knowledge of Codes & Regulations
4.1 Engineering Standards (e.g., EIT): Deep understanding of national engineering and electrical installation standards (such as the Engineering Institute of Tha

General Technician
Centralised Engineering - Service Division
Job Requirement:
1. Water Treatment: Test pH, chlorine, and alkalinity; add balancing chemicals.
2. Cleaning: Vacuum floors, brush walls, skim surface debris, and clean filter baskets.
3. Mechanical Repair: Troubleshoot, fix, or replace pumps, filters, heaters, and chlorinators.
4. Structural/Plumbing: Patch shell leaks, repair PVC pipes, and swap underwater lights.
5. Reporting: Log chemical readings, completed task, parts used, daily check list and Preventive maintenance.
Position Specific Skills:
1. (Water Chemistry & Testing)
a. Chemical balance: Test and adjust pH, free/total chlorine, total alkalinity, calcium hardness, and cyanuric acid.
b. Sanitization protocols: Manage salt-water chlorine generators, tablet feeders, and liquid chemical dosing.
c. Testing equipment: Read DPD test kits, photometers, and electronic digital testers accurately.
2. (Equipment & Trade Skills)
a. Hydraulics & Plumbing: PVC gluing, pressure testing, valve replacement, and priming pool pumps.
b. Filtration systems: Service sand, cartridge, and DE (diatomaceous earth) filters.
c. Heating & Electrical: Troubleshoot pool heat pumps, gas heaters, underwater lights, and timer/automation panels.
d. Structure care: Patch vinyl liners, seal minor concrete/plaster cracks, and replace tile grout.
3. (Compliance & Safety)
a. Health codes: Apply local public/private health department safety regulations and saturation index targets.
b. Chemical safety: Handle, store, and transport oxidizers and acids per safety data sheet (SDS) rules.

Key Responsibilities:
- Project Handover & Operations: Coordinate daily site handover operations and manage the project handover process efficiently.
- Quality Control: Monitor and control building construction quality to ensure alignment with the Facility Division's standards.
- Inspection & Reporting: Conduct thorough building inspections and provide detailed reports throughout the construction process within the area of expertise.
- Compliance: Ensure contractors strictly execute all construction works in accordance with approved drawings and specifications.
- Stakeholder Relations: Establish and maintain strong, professional working relationships with architects, engineers, general contractors, subcontractors, and the public.
Qualifications:
- Proven experience as a Building Inspector or in a related construction inspection role.
- Strong knowledge and ability to verify technical drawings and compliance standards.
Position Specific Skills
- Inspectors will ensure the proper execution of all drawings and specifications by contractors.
- Maintain & review inspection plans to adjust periodicity & task lists by following activities
- Maintain inspection procedures.
- Optimize and rationalize existing inspection plans to identify inspection class and frequency by means of risk-based inspection practices.
- Manage incoming inspection reports and assign actions required (short and long term) to be executed as a result of inspection findings. If needed, you will consult with different departments to determine the best path forward.
- Have basic knowledge of architecture.

Job Purpose:
Responsible for receiving the correct products and ensuring that all goods received comply with the specifications and standards stated in the Purchase Order. Responsible for accurately recording all invoices in the SCM system. Also responsible for maintaining OE records in Check SCM and conducting quarterly physical inventory counts.

Position Summary:
Laguna Phuket is seeking an Assistant Landscape Design & Development Manager to support the planning, design, and implementation of landscape projects across the destination. This role works closely with the Director of Centralised Landscape to deliver high-quality projects, coordinate stakeholders, and contribute to the development of a high-performing landscape team. The position offers strong career growth potential for candidates with demonstrated leadership capability.
Key Responsibilities:
• Support the planning, design, and delivery of landscape development projects.
• Prepare landscape drawings, technical documentation, presentations, specifications, and reports.
• Coordinate site works and monitor project quality, budgets, schedules, and progress.
• Liaise with consultants, contractors, suppliers, and internal stakeholders to ensure successful project execution.
• Conduct site inspections and provide technical support during project implementation.
• Assist in developing and enhancing landscape standards across Laguna Phuket.
• Contribute to team development, process improvement, and organizational change initiatives.
Qualifications & Experience:
• Bachelor's Degree in Landscape Architecture, Landscape Design, Horticulture, Property Management, or a related field.
• Minimum 5 years of experience in landscape design, construction, site supervision, or project management.
• Understanding landscape construction, planting, irrigation systems, project delivery and maintenance
• Proficiency in AutoCAD, SketchUp, Adobe Photoshop, and Microsoft Office.
• Well communication, presentation, and management skills.
Candidate Profile
• Agile, adaptable, and comfortable working in a dynamic environment.
• Proactive, hands-on, and solution-oriented.
• Able to build effective relationships and communicate confidently at all levels.
• Capable of driving positive change while working collaboratively within the organization.
• Demonstrates strong leadership potential and a desire for long-term career growth.

Key Responsibilities
• Support and execute sourcing activities in line with the company’s procurement strategy.
• Ensure continuity of supply for assigned categories to meet operational requirements.
• Identify, evaluate, and qualify suppliers in accordance with company standards.
• Manage and coordinate the supplier selection and tendering process, ensuring compliance with company policies and procedures.
• Conduct price negotiations and contract discussions to achieve cost efficiency and value for money.
• Collaborate with internal stakeholders to understand purchasing needs and specifications.
• Monitor supplier performance, delivery schedules, quality, and service levels.
• Resolve supplier-related issues and support continuous improvement initiatives.
• Maintain accurate procurement records, contracts, and documentation.
• Prepare reports and analysis related to sourcing activities, cost savings, and supplier performance.
• Support audits and ensure procurement activities comply with internal controls and governance requirements.
• Assist the Purchasing Manager with budgeting, forecasting, and strategic sourcing initiatives.
Additional Skill:
1. End to end procurement process
2. Sourcing category management
3. Supplier relationship management
4. Auto CAD skill (optional)
5. Good command in English
6. Good interpersonal skills

Purchasing Manager
Responsibility:
1. Sourcing activity to perform procurement strategy, ensure supply, obtain the qualified suppliers and ensure selection process is comply with company procedure and also monitor delivery of goods and service
2. Understand concept of centralized procurement
3. Execute sourcing strategies in alignment with corporate strategies and business priorities
4. Develop strong and effective working relationships with internal and external stakeholders to translate business needs into category sourcing, and ensure successful implementation and execution
5. Coaching and mentoring purchasing team to deliver outstanding performance
6. Combine technology and networking agility to tap on global sourcing channels
Additional Skill:
1. End to end procurement process
2. Sourcing category management
3. Supplier relationship management
4. Stakeholder management
5. Coaching , counsel, discipline and develop subordinate associates
6. Result oriented
7. Good command in English
8. Good interpersonal skills

Assistant Manager - Business Intelligence & Commercial Planning Analyst
Responsibilities
1. Business Intelligence & Data Analytics (40%)
• Collect, validate and structure data from various sources such as CRM, Timeshareware, and internal databases
• Design, develop, and maintain structured BI solutions and data models using Power BI or Tableau, for reports and dashboards
• Construct specialized data models and ETL based on business requirements
• Define and track KPIs and performance metrics to monitor business results
• Automate reporting processes to reduce reliance on manual Excel work
• Ensure data accuracy, consistency, and resolve data-related issues
2. Commercial Pricing & Performance Analytics (30%)
• Design and maintain a structured commercial dataset covering units, pricing, sales status, cost, and promotions
• Ensure pricing is aligned with cost inputs, target margins, and project positioning strategy
• Track and structure all promotions, discounts, and incentive schemes across projects
• Evaluate campaign effectiveness in terms of inquiries, inspection, sales conversion, pick-up pace, and margin impact
• Monitor and analyze sales velocity, absorption rate, and performance trends across unit types and price segments
• Identify opportunities for price optimization, yield improvement, and inventory release strategy
3. Feasibility & Sales Analysis (15%)
• Support development of project feasibility models
• Conduct scenario analysis on revenue, cost, margin, and sales pace/absorption
• Assist in evaluating project performance against business targets
• Provide analytical support for investment and development decisions
4. Cash Flow Model Management (15%)
• Assist in maintaining and updating project cash flow models
• Track assumptions including project launch, sales progress, construction cost, and cash collection
• Support sensitivity analysis and scenario testing
This role may involve data validation and minor data input where required, but the primary responsibility is to structure data, ensure integrity, and derive insights to support commercial decision-making.
This role supports the transition from Excel-based reporting to a more structured, data-driven commercial platform, where Excel remains a working tool while Power BI and structured data models are increasingly used to standardize reporting, analytics, and decision-making
Requirements
• 3-5 years of experience in BI, commercial/data analytic, business analyst, or financial analyst roles
• Strong hand-on experience with BI tools such as Power BI or Tableau, including dashboard design and data visualization
• Strong proficiency in macro, SQL, Excel
• Strong analytical thinking, problem-solving mindset with focus on process improvement and automation
• High attention to detail with ability to manage complex datasets
• Self-motivated, able to work independently with minimal supervision, and across departments
• Able to balance technical execution with commercial understanding
• Understanding of finance concepts is an advantage

Job Title: ICT Support Officer
Work Location: Phuket, Thailand
Position Specific Requirements:
Technical Skills & Core Objectives
• Provide first-level IT support for hardware, software, network, and end-user technical issues.
• Install, configure, troubleshoot, and maintain computers, operating systems, office applications, printers, and network equipment.
• Support server, network, backup, antivirus, and IT security administration.
• Manage IT assets, including asset records, purchasing coordination, disposal processes, and equipment maintenance.
• Coordinate with users, vendors, and internal departments to ensure timely resolution of IT issues and system enhancements.
• Maintain network infrastructure, internet and email systems, meeting room technology, and digital equipment.
• Ensure compliance with IT security standards, software licensing, backup procedures, and corporate IT policies.
• Support process improvement initiatives and the adoption of new technologies to enhance IT support efficiency.
Position Specific Skills
• Practical experience in scripting or basic development (e.g. AI tools, Shell scripting, Python, or API integration) is preferred.
• Ability to support the automation of routine IT support tasks and improve service workflows and operational efficiency.

Job Purpose:
Perform audits in accordance with the Annual Audit Plan approved By the Audit Committee and assists in ad hoc reviews upon Managements requests.
Key Result Areas:
1. Perform internal auditing
• Cooperate with senior management, conduct opening meeting with auditees and gain understanding of the audit assignments.
• Testing and documenting existing internal control processes, objectives and activities.
• Evaluate the effectiveness of the existing controls, assessing the compliance with the Groups policies and recommending methods to improve policies and procedures.
• Perform process and operations review to identify the adequacy of internal control systems, area of improvements, best practices, and enhancements of business processes.
• Recommend corrective actions based on best practices to improve the internal control and operating environment.
• Write clear and concise audit reports.
• Wrap up audit project and conduct closing / exit meeting at the properties or business units.
• Present and report audit findings and recommendations to management.
2. Perform any special projects (e.g. investigation, analysis, detection audits)
• Perform ad-hoc investigations and other related reviews as directed by Head, Group Internal.
3. Other general responsibility
• Maintain close working relationship, but independence at all times with stakeholders, including but not limited to auditees and senior management.
• Assist in any other matters as directed by Head, Group Internal Audit.
Key Qualification:
• Auditing background with a good command of English Communication.

Job Location: Laguna Golf Phuket
Job Purpose:
The Caddie Master is responsible for overseeing the overall operations of the caddies and caddie house facilities ensuring excellent guest satisfaction. Managing scheduling, overseeing daily operations, training new caddies or those who require based on feedback and arranging assistance with tournament activities such as scoring and novelty recording.
Key Result Areas:
Caddie Operations
• Manage daily caddie assignments and schedule rotations.
• Manage caddie attendance daily and leave
• Ensure adequate caddie levels based on seasonality or high bookings volume periods
• Ensure daily communication of caddie booking process with reservation team
• Ensure caddies perform duty as per LGP caddie manual
• Coordinate caddies for golf course maintenance when requested
• Ensure caddies conduct themselves in a professional and polite manner to be aligned with caddie rules and regulations
• Review golfer feedback from drop box daily and or any complaints with improvement plans for poor performing caddies
• Review 59club caddie audit feedback
Facility & Service Standards
• Ensure caddie house facilities are maintained to hygienic standards.
• Coordinate with engineering and maintenance teams regarding repairs and preventive maintenance.
• Maintain cleanliness and presentation of caddie house
Events & Member Relations
• Assign caddies to perform scoring duties or novelty recording during official events
• Ensure caddies understand all golf formats and able to complete scoring for golfers.
Team Leadership
• Lead, supervise, and motivate operational teams to achieve high performance and service excellence.
• Conduct staff training, coaching, and performance evaluations.
Key Qualification:
1. Minimum 3–5 years' experience in hospitality, golf club, resort, or clubhouse operations.
2. Strong leadership and communication skills.
3. Good problem-solving and organizational abilities.
4. Experience in customer service and team management.
5. Good command of English communication.
6. Computer literacy in Microsoft Office and operational systems.

Job Purpose:
Responsible for valet parking and golf bag storage includes greeting guests, loading and unloading golf bags from vehicles onto golf carts, cleaning clubs and golf cars, and safely parking vehicles in a designated area.
Key Result Areas:
Providing excellent customer service, responsibilities include parking their vehicles, and handling their golf clubs. Responsibilities include transporting golf bags to and from cars. Maintaining the cleanliness and organization of the storage and staging areas.
GENERAL:
• Guest greeting and assistance: Greet members and guests warmly, open car doors, and answer questions. Remove golf bags from vehicles, and load them to the standby area.
• Valet and bag handling: Safely drive and park guest vehicles in designated areas, and retrieve them when requested.
• Golf cart preparation: Retrieve carts, ensure they are clean and stage them for use.
• Club care: Clean golf clubs and return member and guest bags to their proper storage racks in the bag room.
• Equipment maintenance: Maintain the cleanliness and organization of the bag room, cart barn, and staging areas, and perform basic troubleshooting on equipment.
• Customer service: Interact with members and guests, answer questions, and assist with any special needs to enhance their experience.

Job Requirement:
• Manage tee time and control the starting order of players
• Ensure proper pace of play throughout the golf course
• Enforce golf course rules, etiquette and safety standards
• Assist golfers with directions, course information and general inquiries
• Coordinate with the Pro shop and Operations team
• Monitor course conditions and report and issues
• Handle golfer concerns or complaints professionally
• Maintain a professionally appearance and friendly attitude at all times
• Present the golf club positively and professionally
Additional Skills:
• Strong communication and interpersonal skills
• Good knowledge of golf rules, etiquette and pace of play
• Customer service oriented mindset
• Ability to manage conflict and handle complaints professionally
• Good observation and problem solving skills
• Ability to work independently and as part of a team
• Physically fit to work outdoors for long periods
• Flexible and able to work shifts
• Basic English communications skills
• Professional appearance and positive attitude

Position : Assistant Estate & CJP Management Manager (Luxury Residences)
1. Administrative Support:
• Assist in maintaining accurate records, including maintenance schedules.
• Handle incoming inquiries via phone, email, or in person and provide appropriate assistance or escalate issues as necessary.
• Prepare and distribute correspondence, notices, and reports as directed by the estate manager.
2. Property Maintenance Coordination:
• Coordinate routine maintenance tasks such as landscaping, cleaning, and repairs to ensure the property is well-maintained and attractive.
• Schedule and oversee maintenance and repair work conducted by external contractors or internal maintenance staff.
• Conduct regular inspections of the estate to identify maintenance needs and address any issues promptly.
3. Tenant Relations:
• Serve as a point of contact for tenants regarding inquiries, complaints, or requests for maintenance assistance.
• Address tenant concerns promptly and professionally, striving to ensure high levels of tenant satisfaction.
4. Financial Management:
• Assist in collecting common area/electricity and water payments, issuing invoices, if any.
• Monitor tenant accounts receivable and follow up on late payments or outstanding balances as needed.
• Assist with budget preparation and financial reporting as required.
5. General Assistance:
• Provide general administrative and operational support to the estate manager.
• Assist with other tasks as assigned.
Position Specific Requirements:
• Prior experience in property management, real estate, or a related administrative role is advantageous.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with tenants, vendors, and team members.
Position Specific Skills:
• Proficiency in MS Office Suite (Word, Excel, Outlook) and property management software is desirable.
• Ability to work independently with minimal supervision and collaborate effectively within a team environment.

Job Purpose:
• To elevate the overall owner and customer experience across all rental and residential products
• Strengthen accountability in service delivery
• Improve integration between Hospitality, Housekeeping, Operations, Owner Services, and Engineering
• Streamline processes to ensure timely and consistent response to all stakeholder needs
• Create a scalable platform to support future residential growth
Key Result Areas:
1. Ensure the correct setup, maintenance and monitoring of Laguna Property Services SOP's and Operational processes.
2. Manage the cycle of Work Orders from initial business solicitation, owner application, payment, timely completion of works to the required quality standards and post-work review
3. Drive top-line revenues for each department to ensure that suitable profit or cost-recovery is achieved
4. Ensure that all owner/guest satisfaction metrics are achieved and exceed suitable scores for reputation management
5. Act as a bridge between Laguna Property Services, Finance, Property Sales and Owner Services for the purpose of smooth communications, process management and resolution of any issues
6. Conduct annual cycle of property management and service delivery
General:
1. To guide and support the respective managers of the Laguna Property Services Team, namely Operations, Hospitality, Housekeeping.
2. To join the daily briefing of each department at least one time per week to provide mentorship, support and share Laguna or Brand messaging
3. To monitor the learning, development and succession planning of each associate
4. Budget Planning, Forecasting and Capital Expenditure (CAPEX) management
5. To set KPI's for each team and monitor performance, applying Individual Scorecard process as applicable
6. To ensure Associate Satisfaction Index (ASI) targets are achieved and appropriate action plans are created and delivered
7. To ensure Associate Wellbeing Index (AWI) targets are achieved and appropriate action plans are created and delivered
8. Create marketing plan and database for additional service offerings. Ensure regular communication and upsell of Property Service products to owner or guest database
9. Hands-on involvement with guest and owner relations for the purpose of revenue generation, operational management and/or service recovery
10. Act as a main point of contact for owner or tenant issues relating to Laguna Property Services
11. Ensure the correct interaction and cooperation amongst Laguna Property Services Teams and other supporting departments of Laguna such as Engineering, Laundry, The Sanctuary Club
12. Monitor pricing against market demand and competitors
13. Monitor the process of Vendor and Contract Negotiation in conjunction with Operations, Purchasing and Finance Teams
14. Establish current process for internal rates and billing
15. Monitor Accounts Receivable to ensure debtors ageing remains below 3% of total
16. Maintain accurate reporting or documentation of unit status, ongoing condition and annual maintenance cycle
17. Monitor developments in hospitality, rental operations, property development and property operations to identify and implement new practises or business opportunities
Key Qualifications:
• Previous experience in Property Service role in an international hotel group or residential project
• Awareness and understanding of Asset Management, Property Management, Hosting and Housekeeping Operations
• Strong focus on customer service and quality assurance
• Ability to communicate fluently in Thai and English language (spoken and written)
• Working knowledge of relevant IT systems (MS Office, Opera, etc)
• Ability to work in a dynamic team environment

Job Purpose:
CJP/ Estate Executive is responsible for overseeing the daily operations and administrative tasks of the building, 'estate and common area, ensuring the smooth and efficient functioning of facilities. This role involves coordinating with outsourced teams, managing financial records, and maintaining effective communication with residents, clients, and government authorities. The CJP / Estate Executive ensures compliance with relevant laws and regulations, handles customer inquiries, and supports senior management in achieving operational goals. The position requires strong organizational skills, attention to detail, strong administrative work and the ability to manage multiple tasks under pressure while delivering high-quality service.
Key Result Areas:
This role ensures the efficient operation of the building / estate / common area by managing daily tasks, financials, documentation, and communication with residents pd lients. The successful candidate will coordinate with outsourced teams, handle customer service inquiries, and support government-related communications, all while maintaining compliance and smooth operations. Strong organizational, administrative and communication skills are key to success in this position.
General:
This role involves managing daily administrative tasks, liaising with senior management, handling client and resident inquiries, and ensuring security and documentation are maintained. The individual will also support government compliance and perform additional duties as assigned, ensuring smooth operations and effective communication across all areas.
Key Qualifications:
1. Bachelor's degree or diploma in management.
2. Experience in property or general management preferred.
3. Proficient in Microsoft Office and digital tools
4.Strong communication skills and ability to work under pressure.
5.Proficient in English (verbal and written).
6. Positive Attitude, service-oriented, and well-organized.
7. Knowledge of condominium or village laws and regulations.
8. Understanding of architecture and construction drawings (advantageous).
9. Familiarity with construction permit processes (advantageous).

Job Requirement:
Responsible for maintaining cleanliness and orderliness in guest rooms/unit/apartment. Duties include cleaning rooms by dusting, vacuuming, making beds, and sanitizing bathrooms: restocking supplies such as towels and toiletries:; reporting maintenance issues; and ensuring rooms meet cleanliness and presentation standards. They play a key role in providing a pleasant and hygienic environment for guests.
Qualification Required :
* 1-2 years experience in Housekeeping

Job Title: Property Sales Channel Coordinator
Department: Overseas & Sales Channel Development
Job Purpose:
The Property Sales Channel Coordinator (Overseas Channel) is responsible for managing department back-office coordination, cross-departmental communications, and supporting paperwork/documentation. The role requires coordinating sales activities, ensuring seamless communication between the company and global team members, providing localized support to team members based in other markets, and ensuring alignment with the company's sales objectives in international markets
Key Result Areas:
1. Overseas Channel Managers Support & Coordination:
• Support remote team members on the ground with cross-departmental communications, coordination, and system inputs/updates.
• Prepare, review, and audit internal documents and reports prior to submitting for Head of Department (HOD) approval.
• Collect, consolidate, and update team data and channel databases regularly.
2. International Process Monitoring:
• Monitor and analyze sales data from channel managers.
• Prepare regular reports from the system.
• Collaborate with channel managers and the finance team on expense reports etc.
• Facilitate cross-functional collaboration between departments to address overseas team needs and requests.
• Assist and monitor accurate records of sales activities, partner communications, and performance metrics in the company's CRM system.
Key Qualification:
• Minimum 2 years of experience in Sales Coordinator, Sales Support, Customer Service, or related functions
• Experience in real estate or hospitality
• Good Excel skills (Reporting)
• Able to communicate in English, Thai or other languages are preferred
• Basic knowledge of real estate, partnership
Skills & Abilities:
• Details oriented
• Cross-cultural communication and interpersonal skills.
• English, Thai, proficiency in an additional language relevant to the target regions is a plus.
• Proficient in CRM software and sales reporting tools.

Job scope/purpose:
Responsible on generating sales as target set and assist on native language-related issued as assigned.
Duties & Responsibilities:
1. Generate sales volume as per target set or guided by DOS.
2. Conduct sales presentation, tour customers and follow up through the contract signed and hand over.
3. Responsible for all related paperwork and filing related to sales.
4. Handle customer enquiries both from walk-in customers and online enquiries.
5. Assist with other assignments related to own language.
6. Assist with sales administrative work as assigned.
Position specification:
1. Male/Female, age from 22-years old, Russian/Chinese/Thai nationality
2. Bachelor’s degree or higher in any related fields
3. Minimum 1-2 years’ experience in Property Sales or similar position
4. Strong selling skills
5. Knowledge of property-related fields is a plus
6. Good command of written & spoken English
7. Excellent communication skills (verbal and written) in required language.
8. Computer literacy (Ms Word, Excel & Internet)
9. Dynamic, energetic, pleasant personality and has interpersonal communication skills

Job Title: Wellbeing Manager
Department: Banyan Tree Spa Corporate
Work Location: Phuket, Thailand
Job Purpose:
To lead the development, delivery, and continuous enhancement and performance of wellbeing offerings, programs and training of practitioners across the organization, ensuring alignment with brand standards and guest expectations. Supports the creation and implementation of innovative spa & wellbeing concepts, SOPs, that uphold the brand's commitment to wellbeing and excellence.
Key Result Areas:
TRAINING & FACILITATION
• Conduct onboarding training for new Wellbeing Practitioners, Spa Wellbeing Managers in line with Banyan Group's wellbeing philosophy.
• Deliver in-depth training on signature activities and programmes across all the outlets.
• Create, review, and update all training materials, SOPs, manuals, and evaluation tools.
• Coordinate training for visiting Practitioners and ensure alignment with brand standards.
PROGRAMME DEVELOPMENT & IMPLEMENTATION
• Develop new wellbeing programmes and activity ideas for Banyan Group wellbeing brands.
• Provide subject-matter guidance to property teams developing localised programmes.
• Refine activities SOPs to ensure efficacy, safety, and brand alignment.
PROJECTS
• Collaborate on wellbeing facility planning and space utilization for new or evolving properties.
• Prepare compsets for new concepts and programme launches.
• Join project meetings and support task-force assignments during pre-opening or rebranding phases.
• Ensure alignment of facilities and BOL.
WELLBEING OPERATIONS
• Monitor guest feedback and Practitioner performance to maintain high service standards.
• Collaborate with property teams and departments to deliver impactful and brand-aligned wellbeing experiences.
RESEARCH & INNOVATION
• Research global wellness trends, herbs, technologies, and healing methods.
• Lead experiential testing and feedback collection for new wellbeing touchpoints.
• Identify and evaluate wellbeing partnerships, products, and tools that align with the brand's philosophy.
• Explore innovative approaches in holistic therapies, traditional healing practices, digital wellness, and sustainability in wellness.
TEAM DEVELOPMENT & MANAGEMENT
• To provide guidance on Practitioners' job scopes.
• Manage and plan to groom Practitioners for training & development.
• Guide upskilling pathways and internal talent development for practitioners.
MARKETING & PUBLIC RELATIONS
• Collaborate with the Marketing/Marcom team to share updates on wellness activities, success stories, and practitioner highlights from each property.
• Collaborate with property teams on Wellbeing Event Activations such as Global Wellness Day, World Wellness Weekend, seasonal retreats, and wellbeing events.
• Provide wellbeing-related content and creative direction for marketing, branding, and digital platforms.
• Support events, retreats, and special initiatives (e.g., photoshoots, kids' wellness, Beyond content).
• Collaboration with HC on associate wellbeing programme guidelines.
General:
• Provide support to the HOD as needed on ad-hoc wellbeing projects, events, or other related matters.
• Undertake any other assignments and duties as may be required from time to time.
• Protect and preserve the Company's interest, reputation, and image at all times.
• Be fully conversant with all health and safety, fire and emergency procedures.
• Maintains a high standard of personal hygiene, dress, uniform and body language.
• Be polite and professional in any situation where the image or reputation of the company is represented.
• Attend meetings and training as required.
• Ensure that all activities are carried out honestly, ethically and within parameters of applicable law.
Performance Evaluation Criteria:
• Practitioner training and development aligned with the company's core wellbeing concepts and practices.
• Ensure consistent delivery of wellbeing experiences across all properties
• Maintain high guest satisfaction on wellbein