Modena by Fraser Buriram

- Oversee daily Front Office operations and ensure smooth guest service delivery.
- Act as the Manager on Duty and handle guest concerns, complaints, and service recovery professionally.
- Support and guide Front Office team members during shifts.
- Monitor guest arrivals, departures, VIP arrangements, and special requests.
- Ensure compliance with hotel policies, procedures, and service standards.
- Coordinate with other departments to deliver a seamless guest experience.
- Monitor room status, occupancy, and operational issues to maximize guest satisfaction.
- Prepare shift reports and communicate key operational updates.