Pullman Phuket Arcadia Naithon Beach

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• Vocational degree in hospitality or F&B studies
• At least 3 years' professional experience
• Computer literate
• Language: fluent in the national language, operational English and a 3rd language would be a plus

• Vocational certificate or diploma in F&B and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
• Language skills: fluent in the national language and business English

• Vocational certificate or diploma in F&B and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
• Language skills: fluent in the national language and business English

• Vocational certificate or diploma in F&B and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
• Languages: fluent in the national language and English

-Lead Vero, our flagship Italian restaurant and drive sales to meet or exceed the assigned outlet budget while effectively managing costs.
-Inspire, coach, and develop your team, fostering a culture of excellence and passion for Italian cuisine and hospitality.
-Ensure every guest enjoys an exceptional dining experience, maintaining the highest standards of service, presentation, and authenticity.
-Collaborate with the culinary team to enhance menus, wine pairings, and guest experiences.
-Vocational certificate or degree, with experience as an Outlet Manager or Assistant Outlet Manager in a high-end restaurant.
-Deep knowledge of Italian cuisine, wine, and beverage pairing.
-Guest-focused, service-minded, with meticulous attention to detail.
-Strong sales acumen, dynamic, organized, with polished presentation and communication skills..

• High-school diploma to degree, or equivalent (university or specialist hospitality or communications school). Could be open to atypical profiles.
• Minimum 3 years' experience is essential
• Knowledge of the hotel environment
• Fluent in the national language, English and a third language

• Vocational certificate in Hospitality, and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills (can be trained directly by the Housekeeper as required)
• An initial experience is preferable
• Accessible to beginners, with inhouse training by a housekeeper
• Languages: fluent in the national language and basic English
• Can drive manual transmission

• Vocational certificate in Accommodation or diploma in Hospitality and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills (can be trained directly by the Housekeeper as required)
• At least 1 year's experience in the position
• Languages: fluent in the national language and good spoken English.

Vocational diploma in food & beverage studies and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivations At least 2 years experience in 4 star Hotel.

• Previous experience as a driver preferred.
• Knowledge of local roads, traffic patterns, and attractions.
• Valid driver's license with a clean driving record at least 2 years.

• Drive and implement key strategies as developed by ATDMC for each specific hotel in the assigned portfolio, ensuring the adoption of best practices to maximize online revenue.
• Support website content updates as needed to ensure hotels align with brand standards, follow best practices, and maintain accurate online information.
o Ensure the hotel microsite meets brand standards and is presented accordingly, with updates made
o Direct hotel teams on ongoing relevant content for business needs and user trends
o Review content as communicated by the hotel to ensure it is set up correctly and meets best practices to drive bookings/leads
o Monthly UX Audit on both mobile and desktop versions to ensure all pages are set correctly, and correct any issues / address 401/404/405 errors impacting site use and searchability penalties
o Direct / oversee with the hotel team to manage / / Accor App to ensure hotel content is best presented to meet Accor Audit Standards.
• Review and analyse end-of-month reporting for all hotels in their portfolio, make recommendations and give feedback on performance and trends, as well as complete an end-of-month synopsis for reporting. Reporting analysis to include but not limited to:
o Visitation Summary
o Channel Reporting
o Country of Origin
o Trending Pages Analysis
o Rooms Revenue Generated from D-Edge Website
o Monthly SEO Overview Report and key action recommendations
• Execute SEO strategies to optimize cluster websites in the required languages, following the SEO Manager's direction and the hotel's contracted scope of work.
o Collaborate with the SEO Manager to develop and implement a targeted keyword strategy aimed at driving qualified traffic to the hotel microsite, aligned with the hotel's priorities.
 First priority on brand name to protect against OLTA’s
 Secondary priority on generic search related to hotel (ex. “Khao Lak Weddings”)
o Ensure content delivered by either the hotel or ATDMC meets a Flesch reading score of 65 and above.
o Communicate key strategies/updates to hotels in the portfolio based on the SEO Manager’s direction and feedback.
• Guide and give feedback on the quality of onsite content including written content, images and videos, in order to driver higher engagement and conversion rates.
• Review all social media content for the assigned portfolio prior to posting, providing direction and guidance on the hotel's social media strategy to maximize impressions and click-through rates to the website. Manage social media content as specified in the contract, where applicable.
o Guide and mentor hotel teams to create content aligned with best practices and platform-specific 'rules of engagement,' ensuring maximum impressions and click-through rates to the sites.
o Review all social media plans 2 weeks ahead to ensure posts are in line with standards and do not work against related social media algorithms, causing penalties on page including clickbait, engagement bate, share bait, monetization bait, comment bait
o Assist ATDMC General Manager as needed in any crisis management on social media
• Guide and give feedback on hotels paid marketing strategy based on hotels objectives (ie rooms nights/restaurant bookings/lead conversion) with the target focus on maximising performance and revenue conversion. Account Managers are to review with the Senior Digital Marketing Managers performance and identify opportunities for improvement in campaign performance on an ongoing basis. Account Managers are to ensure all advertising meets brand standards and appropriate images/video content are used. This includes:
o Identifying key interest markets & demographics online
o Selection of key ad types that match the offer/objective
o Review of content/recommendations to drive performance based on objective
o Review performance, adapt and drive CTR to hotel microsite
o Conduct A/B testing as needed/reviewing with the Senior Digital Marketing Manager
o Review all ad content to ensure it is fully

• Update and maintain content on hotel microsites, ensuring information is accurate, up to date, and aligned with brand guidelines and campaign messaging
• Manage content updates across ecommerce and restaurant websites, including new promotions, menu updates, seasonal campaigns, and operational information.
• Perform website CMS updates for all ATDMC-hosted websites, including WordPress and plugin updates, ensuring all sites remain on the latest approved versions.
• Plan and publish organic social media content for select hotels, including caption writing, post scheduling, and coordination of visual assets.
• Assist with the setup of digital advertising campaigns, including campaign implementation and the preparation of Thai-language ad captions where required.
• Maintain and update a database of relevant influencers and content creators, and provide monthly recommendations to hotels based on campaign objectives, target audiences, and current social trends.
• Manage chatbot systems, including setup, performance monitoring, updates requested by hotels, and troubleshooting failed chats or technical issues.
• Edit social media video content as required, using pre-recorded footage and following direction from the Digital Marketing Manager.
• Support the team in preparing updated meeting presentations as required, including maintaining a monthly “base” presentation template used across all hotels.
Key Mentoring and Guidance Responsibilities: (pending skills assessment)
• Provide guidance and feedback on quality of on-site content, including written content, images, and video, with the objective of improving engagement and conversion rates.
• Provide direction on the social media strategy of hotels, under the guidance of the ATDMC Digital Marketing Manager and ATDMC General Manager, with the goal of maximising social performance and increasing click-through traffic to hotel websites.
• Provide guidance and feedback on hotel CPC and display marketing strategies based on hotel objectives (e.g., room nights, restaurant bookings), under the direction of the ATDMC Digital Marketing Manager. This includes ensuring brand standards are maintained and appropriate visual assets are used.
• Present website, advertising and social media performance analysis during hotel meetings, including key KPIs and recommendations to drive year-on-year growth.