Resava Group

* Strong knowledge of groundskeeping management and operations.
* Proven leadership and project management skills.
* Excellent interpersonal and communication abilities.
* Exceptional time management and multitasking skills.
* Overseeing all the staff such as receptionists, housekeepers, bell boy/porter/driver and maintenance while interacting with our guests.
* Experience in property management is a plus.

Job Summary
The Guest Service Agent is responsible for providing exceptional customer service to guests throughout their stay. This role involves handling guest check-ins and check-outs, responding to inquiries, resolving concerns, and ensuring a welcoming and seamless experience for all guests.
Key Responsibilities
-Greet and welcome guests in a friendly, professional manner upon arrival.
-Handle check-in and check-out procedures efficiently and accurately.
-Provide guests with information about the property, services, and local attractions.
-Respond promptly to guest requests, questions, and concerns.
-Reservations & Administrative Support
-Maintain accurate guest records and update information as required.
-Process payments, deposits, and issue invoices when necessary.
-Address guest complaints or issues in a timely and professional manner.
-Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
-Follow up with guests to ensure their needs have been met.
-Ensure the reception area is clean, organized, and welcoming.
-Assist with concierge services such as transportation arrangements, tour bookings, and recommendations.
-Support other front office duties as assigned by management.
Qualifications
-Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.
-Previous experience in hospitality, hotel, or guest service roles is an advantage.
-Excellent communication and interpersonal skills.
-Strong customer service mindset and problem-solving abilities.
-Ability to work flexible hours, including weekends and holidays.
-Proficiency in English; additional languages are an advantage.
-Familiarity with hotel or property management systems is a plus.
Skills & Competencies
Professional appearance and positive attitude
Strong organizational and multitasking skills
Ability to remain calm under pressure
Attention to detail
Team-oriented approach

-มีความรู้ ความสามารถ มีทักษะ ในการสื่อสารทั้งไทยและอังกฤษ
-ขยัน อดทน และมีความเป็นระเบียบเรียบร้อย
-อัธยาศัยดี สามารถประสานงานด้านต่างๆ กับทุกแผนกได้ดี
-มีประสบการณ์ในการทำงานด้านบริหาร การจัดการ จะพิจารณาเป็นพิเศษ