Salana Boutique Hotel

Core Responsibilities & Accountability:
?? ?Scalable F&B Infrastructure: Design, implement, and enforce standardized operating procedures (SOPs) across KVB, meeting rooms, banquets, and outside catering contracts.
?? ?Group Training Architecture: Build a structured F&B training academy to systematically coach, train, and upskill supervisors, floor captains, and line staff.
?? ?Event & Banquet Excellence: Oversee the end-to-end planning and execution of high-stakes corporate meetings, VIP banquets, and off-site catering operations.
?? ?Financial & Cost Leadership: Manage beverage cost controls, workforce scheduling efficiency, and event profitability in coordination with kitchen leadership and hotel management.
Pressure & Problem-Solving Context:
?? ?High accountability for simultaneous execution of busy restaurant shifts and large-scale catering events.
?? ?Balancing strategic expansion with hands-on operational leadership in a fast-paced, family-owned business environment.

Role Snapshot:
We are seeking a systems-minded Restaurant Manager who can set up a scalable floor service system, lead daily staff training, and consistently elevate service standards to maintain KVB's position as the leading restaurant in Laos.
Core Responsibilities & Accountability:
?? ?Scalable Floor Systems: Establish, document, and enforce daily service SOPs, opening/closing checklists, and floor flow strategies that ensure consistent quality across all shifts.
?? ?Continuous Staff Training: Lead daily pre-shift briefings and structured weekly training sessions covering service steps, upselling, etiquette, and product knowledge.
?? ?All-Day Shift Ownership: Maintain high floor visibility across key daily shifts?from high-touch breakfast service and rapid business lunch turnover to upscale evening steakhouse dining.
?? ?Service Quality & Audit: Track guest feedback, conduct floor audits, and continuously optimize service delivery to exceed international guest expectations.

Role OverviewWe are seeking a visionary and highly motivated General Manager to lead our daily operations across the hotel, bistro, and spa. The ideal candidate will be a tech-forward leader who understands the nuances of boutique luxury, drives commercial success, and champions our commitment to sustainability and exceptional guest experiences.
You will ensure our brand standards are impeccably maintained while continuously finding innovative ways to optimize workflows and elevate our market presence.
Key ResponsibilitiesOperations & Guest ExperienceOversee the seamless day-to-day operations of Salana Boutique Hotel, Kitchen Vibe Bistro, and Sarila Wellness Spa. Act as the ultimate brand ambassador, ensuring the "Lao Contemporary" and "Modern Luxury" aesthetic is reflected in every guest interaction and physical space.Resolve high-level guest feedback personally and maintain top-tier online reputation scores across all booking platforms. Ensure all departments adhere to health, safety, and operational protocols.
Commercial Strategy & Digital MarketingCollaborate on and oversee digital marketing strategies, ensuring alignment with our SEO, Facebook advertising, and Google Ads campaigns. Develop proactive yield management programs and pricing strategies to maximize revenue and occupancy rates across all seasons. Identify new market segments and build strong relationships with key industry partners, corporate clients, and travel agencies.Technology & Process OptimizationLeverage and integrate with our internal automation systems (such as custom operational apps and automated tracking workflows) to streamline departmental communications, vehicle management, and asset maintenance.Utilize data analysis and performance metrics to make informed, data-driven decisions that improve efficiency and reduce operational bottlenecks.
Sustainability & ESGDrive the property's environmental, social, and governance (ESG) initiatives.Monitor and manage sustainability benchmarks, including tracking electricity consumption and CO2 emissions, to ensure the hotel operates efficiently and responsibly.
Team Leadership & Financial ManagementRecruit, train, and mentor a diverse team across hospitality, food & beverage, and wellness departments.Prepare and manage the annual budget, practice strict cost control, and present accurate month-end financial reports. Administer compensation structures, including calculating and tracking staff commissions (e.g., room night commissions) accurately.

Role Snapshot:
You will take complete ownership of people operations across our boutique hotel and active dining venues, including Kitchen Vibe Bistro. You will report directly to executive leadership in a fast-moving, family business environment where adaptability, swift crisis resolution, and direct accountability are paramount.
Core Responsibilities & Accountability:
Full-Cycle HR Ownership: Lead recruitment, service training, performance evaluations, and employee retention strategies across all departments.
Cross-Departmental Alignment: Work directly with Head Chefs, Front Office Managers, and F&B leads to enforce service standards and resolve staffing bottlenecks.
Conflict & Crisis Resolution: Handle high-stress interpersonal disputes, performance issues, and operational emergencies on the fly with sound judgment.
Service Quality Culture: Design and deliver continuous hospitality and customer service training tailored to boutique standards.

Role Snapshot:
We are looking for an energetic, hands-on, creative, and exceptionally hardworking revenue leader. Your mandate spans three core pillars: creatively mapping out a comprehensive year-to-year master plan for all seasonal events and promotions, dominating the digital and online space across room bookings and F&B outlets, and aggressively securing B2B contracts with NGOs, embassies, and corporate bodies across Vientiane and the region.
Core Responsibilities & Accountability:
Year-to-Year Event & Promotional Planning: Creatively conceptualize, structure, and execute a 12-month master calendar covering all seasonal campaigns, festive events, KVB steakhouse activations, PPW lunch promotions, and spa packages well in advance to drive maximum revenue predictability.
NGO & Diplomatic B2B Acquisition: Actively hunt, negotiate, and secure long-term corporate rates, room blocks, catering contracts, and meeting room packages with international NGOs, UN agencies, embassies, and developmental organizations.
Online Dominance & Revenue Management: Drive total digital presence and online revenue across OTAs ( , Agoda, ), Google Search/Maps, and direct digital booking channels to outrank local competitors.
Outlet Digital Traffic: Build and run high-converting performance marketing campaigns (Meta Ads, Google Ads) to drive constant footfall for KVB?s breakfast, Power Lunch / Executive Lunch (PPW), and evening steakhouse dining.
Hands-On Leadership: Work directly alongside ownership and the creative junior manager on the ground?executing campaigns, closing deals in person, and analyzing real-time sales metrics.