So Bangkok

Company Description
About SO/ Bangkok
Located in the vibrant capital of exotic Thailand, SO/ Bangkok combines modern dynamism with classic wonder in a true meeting of East and West. With 237 rooms and suites, the urban luxury design hotel offers themed accommodations created around the Five Elements - Water, Earth, Wood, Metal, and Fire. Inspired and innovative, SO/ Bangkok is an iconic landmark of design and a masterpiece of collaboration by Thailand’s top five designers and world renowned fashion designer Monsieur Christian Lacroix.
An exciting selection of innovative restaurants and bars showcase the very best in refined dining in a variety of relaxing ambiences. SO/ Bangkok commands a prime central location where anything is possible, from contemporary high-rises to traditional Buddhist temples, from bustling street markets to ritzy upscale shopping complexes, from notorious nightlife to a gourmet’s choice of dining.
Job Description
JOB PURPOSE
To supervise and coordinate all restaurant food and beverage service operations, ensuring excellent guest service, effective communication with Kitchen and Bar teams, and maximizing sales through product knowledge and upselling techniques.
PRIMARY RESPONSIBILITIES
Administration
• Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximize on labour potential; Plans work assignments based on room occupancy forecast, Event orders and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing.
• Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
• Maintains established par stock for operating supplies to ensure smooth operation.
• Make frequent suggestions to Management in reference to improvement of general operation, F&B promotions, cost control and profitability.
• Establishes control procedures for reconciliation of Cashiering before and after service.
• Executes the general responsibility necessary to minimize costs in operating the restaurant and achieving sales goals.
Technical Responsibilities
• Oversees service standard in the restaurant. Ensures that the team conform to the required standards and meet or exceed guest’s expectation
• Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.
• Participates in the planning of menus & beverage lists.
• Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation with employees.
• Implements and enforces safety regulations and house rules.
• Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures.
• Be familiar with changes and trends in the competition and the market place.
Qualifications
• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 3 5 years of experience in restaurant and bar operations, with at least 1 2 years in a managerial role.
• Strong knowledge of food & beverage operations, service standards, wines, spirits, cocktails, and menu planning.
• Proven leadership and team management skills with the ability to motivate and develop team members.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Good financial acumen, including budgeting, cost control, inventory management, and revenue optimization.
• Ability to analyze sales reports and operational performance metrics.
• Knowledge of health, safety, hygiene, and food safety regulations.
• Proficient in POS systems and Microsoft Office applications.
• Ability to work flexible hours, including weekends, public holidays, and evening shifts.
• Goo

Company Description
About SO/ Bangkok
Located in the vibrant capital of exotic Thailand, SO/ Bangkok combines modern dynamism with classic wonder in a true meeting of East and West. With 237 rooms and suites, the urban luxury design hotel offers themed accommodations created around the Five Elements - Water, Earth, Wood, Metal, and Fire. Inspired and innovative, SO/ Bangkok is an iconic landmark of design and a masterpiece of collaboration by Thailand’s top five designers and world renowned fashion designer Monsieur Christian Lacroix.
An exciting selection of innovative restaurants and bars showcase the very best in refined dining in a variety of relaxing ambiences. SO/ Bangkok commands a prime central location where anything is possible, from contemporary high-rises to traditional Buddhist temples, from bustling street markets to ritzy upscale shopping complexes, from notorious nightlife to a gourmet’s choice of dining.
Job Description
Job Purpose
Lead and oversee all Food & Beverage operations to maximize revenue, profitability, guest satisfaction, and team engagement while maintaining exceptional service standards and operational excellence.
Key Responsibilities
• Develop and execute the Food & Beverage strategy, budget, forecasts, and promotional plans to achieve financial and operational goals.
• Oversee the daily operations of all F&B outlets, including Restaurants, Bars, Banquets, Room Service, Stewarding, and Kitchen.
• Drive revenue growth through innovative dining concepts, events, menu development, and effective cost control.
• Ensure outstanding guest experiences by maintaining high-quality food, beverage, and service standards.
• Lead, coach, develop, and inspire the F&B leadership team, including recruitment, performance management, and talent development.
• Collaborate with the Executive Chef and department leaders on menu planning, pricing strategies, and operational improvements.
• Monitor business performance, prepare management reports, and recommend strategies to enhance profitability and guest satisfaction.
• Ensure compliance with hotel policies, health & safety regulations, and company standards while fostering an inclusive and positive workplace culture.
Qualifications
• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 8 10 years of progressive Food & Beverage management experience, with at least 3 years in a senior leadership role within an upscale or luxury hotel.
• Strong leadership, people management, and coaching skills with the ability to build high-performing teams.
• Proven experience in managing multiple F&B outlets, including restaurants, bars, banquets, room service, and stewarding.
• Strong financial acumen with experience in budgeting, forecasting, cost control, revenue management, and profitability analysis.
• Excellent knowledge of food, beverage, wine, and current hospitality trends.
• Outstanding communication, interpersonal, negotiation, and problem-solving skills.
• Guest-focused with a passion for delivering exceptional service and luxury hospitality experiences.
• Strong organizational and project management skills with the ability to prioritize and manage multiple initiatives.
• Proficient in Microsoft Office and hotel POS/PMS systems.
• Excellent command of written and spoken English; additional language skills are an advantage.
• Flexible to work evenings, weekends, and public holidays as required by business operations.
Additional Information
Benefits:
• Life & Health insurance
• Duty Meals
• Provident fund
• Heartist Card