So Sofitel Hua Hin Cha Am

Company Description
Nestled on the Gulf of Thailand’s captivating coastline, SO Sofitel Hua Hin stands as Hua Hin’s most distinctive 5-star hotel in Cha-Am, north to Hua Hin, just a short 2.5-hour drive from Bangkok, this luxury beachfront resort offers chic design with 100 rooms and 8 villas, including private pool villas.
A luxury private beachfront experience in Hua Hin defines the experience, with soft sand underfoot, tranquil shoreline walks, and the calming sound of waves creating a sense of effortless escape. Playful artwork, contemporary architecture, exclusive accommodations, exceptional dining, and a curated selection of activities complete a refined seaside destination for couples and families.
Job Description
We are seeking a warm, professional, and service-oriented Guest Experience Agent to join our lifestyle resort team. This role is the first point of contact for our guests, ensuring that every interaction reflects the resort’s vibrant and personalized hospitality style. The Guest Experience Agent will handle guest arrivals, departures, inquiries, and special requests, creating memorable experiences that align with the resort’s lifestyle concept.
• Welcome guests with genuine warmth and professionalism.
• Assist with check-in, check-out, and reservation processes.
• Provide accurate information about resort facilities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Anticipate guest needs and personalize service to exceed expectations.
• Coordinate with other departments to ensure seamless guest experiences.
• Promote resort activities, dining options, and wellness programs.
• Support VIP and special occasion arrangements. Operational Excellence
• Maintain accurate guest records.
• Ensure compliance with resort policies and service standards.
• Uphold confidentiality and security of guest information.
• Monitor lobby and reception areas to maintain a welcoming atmosphere.
• Work closely with Front Office, Concierge, Housekeeping, and Food & Beverage teams.
• Support colleagues in delivering consistent, high-quality service.
Qualifications
• Previous experience in guest services, front office, or hospitality roles preferred.
• Strong communication skills in English.
• Excellent interpersonal skills with a passion for guest satisfaction.
• Ability to multitask and remain calm under pressure.
• Familiarity with hotel property management systems is a plus.
• Professional appearance and positive attitude.

Company Description
Nestled on the Gulf of Thailand’s captivating coastline, SO Sofitel Hua Hin stands as Hua Hin’s most distinctive 5-star hotel in Cha-Am, north to Hua Hin, just a short 2.5-hour drive from Bangkok, this luxury beachfront resort offers chic design with 100 rooms and 8 villas, including private pool villas.
A luxury private beachfront experience in Hua Hin defines the experience, with soft sand underfoot, tranquil shoreline walks, and the calming sound of waves creating a sense of effortless escape. Playful artwork, contemporary architecture, exclusive accommodations, exceptional dining, and a curated selection of activities complete a refined seaside destination for couples and families.
Job Description
We are seeking a talented and passionate  Sous Chef  to join our culinary team at our lifestyle resort. This role will oversee two distinct dining experiences: a  Signature Restaurant  featuring modern Western and fusion Thai fine-dining cuisine, and an  All-Day Dining Restaurant  offering an international breakfast buffet and casual dining throughout the day. The Sous Chef will be instrumental in maintaining exceptional culinary standards, ensuring operational consistency, and leading the kitchen team to deliver outstanding guest experiences.
Key Responsibilities
• Culinary Leadership & Kitchen Management
• Partner with the Executive Chef to oversee daily kitchen operations across both restaurants, ensuring seamless coordination between signature and all-day dining services.
• Supervise, mentor, and develop junior chefs, cooks, and kitchen staff, fostering a culture of continuous improvement and culinary excellence.
• Ensure all dishes meet the highest standards of quality, taste, and presentation in accordance with resort specifications.
• Maintain strict adherence to food safety protocols, HACCP guidelines, and hygiene standards across all kitchen areas.
• Menu Development & Culinary Innovation
• Collaborate with the Executive Chef on innovative menu development for the signature restaurant, expertly blending modern Western techniques with authentic Thai flavors and contemporary fusion concepts.
• Oversee the planning, preparation, and execution of buffet offerings for the all-day dining restaurant, ensuring variety, quality, and guest satisfaction.
• Maintain consistency in taste, portion control, and plating standards across all service periods.
• Operational Excellence & Cost Management
• Monitor food preparation, storage, and inventory management to optimise costs and minimise waste without compromising quality.
• Coordinate with front-of-house teams to ensure smooth service delivery and exceptional guest experiences.
• Implement and maintain efficient kitchen workflows and station management across both restaurants.
• Team Development & Workplace Culture
• Train and motivate kitchen staff to uphold culinary excellence and professional standards.
• Foster a positive, collaborative, and professional kitchen environment that encourages creativity and accountability.
Qualifications
• Proven experience as a Sous Chef in a luxury hotel or lifestyle resort environment.
• Strong expertise in modern Western cuisine with demonstrated proficiency in Thai cooking techniques and flavour profiles.
• Excellent leadership, communication, and organisational skills with the ability to manage multiple kitchen operations simultaneously.
• Comprehensive knowledge of food safety regulations, HACCP compliance, and kitchen management best practices.
• Passion for culinary innovation, attention to detail, and commitment to delivering memorable dining experiences.
• Ability to work effectively under pressure whilst maintaining high standards during peak service periods.

Company Description
Nestled on the Gulf of Thailand’s captivating coastline, SO Sofitel Hua Hin stands as Hua Hin’s most distinctive 5-star hotel in Cha-Am, north to Hua Hin, just a short 2.5-hour drive from Bangkok, this luxury beachfront resort offers chic design with 100 rooms and 8 villas, including private pool villas.
A luxury private beachfront experience in Hua Hin defines the experience, with soft sand underfoot, tranquil shoreline walks, and the calming sound of waves creating a sense of effortless escape. Playful artwork, contemporary architecture, exclusive accommodations, exceptional dining, and a curated selection of activities complete a refined seaside destination for couples and families.
Job Description
Primary Responsibilities
• Supervise, instruct and coordinate the activities of Security Associates to maintain a safe and secure resort environment for guests and staff.
• Monitor and arrange shift activities according to schedule requirements and team availability, ensuring optimal coverage across all resort areas.
• Ensure all personnel are present and have assumed their duties. Continuously monitor and oversee security operations throughout the resort property.
• Maintain thorough familiarity with the entire resort property, including guest areas, back-of-house operations, amenities, and functions likely to require security attention.
• Serve as a principal source of information on security and parking procedures, providing guidance to both staff and guests as needed.
• Ensure compliance with established security rules, regulations, and resort policies.
• Communicate any matters affecting guest safety, resort interests, or operational security to Management immediately.
Guest Experience & People Management
• Provide effective support to the security team to enable them to deliver professional and courteous service while maintaining resort security standards.
• Respond to guest and staff inquiries by resolving security-related issues in a timely and efficient manner to ensure satisfaction and safety.
• Ensure that the team is trained on all safety provisions, emergency procedures, and guest interaction protocols.
• Motivate and develop the team to ensure smooth functioning of the security department, promote teamwork, and uphold resort hospitality standards.
Operational Management
• Keep the Safety & Security Manager informed of any noteworthy incidents, guest concerns, conditions, disciplinary matters, or information relevant to security department performance.
• Oversee the work of all security personnel and ensure that all resort areas, including guest zones and amenities, are being properly patrolled and monitored.
• Frequently check fire and security systems for proper operation. Troubleshoot security systems and retrieve necessary information as required.
• Operate and monitor control panels, alarms, CCTV systems, and related security equipment throughout the resort.
• Identify and report operational problems, initiate corrective action, and assist with diagnosis and resolution of security-related issues.
• Inspect various security posts and guest-facing areas to ensure compliance and readiness.
• Conduct security screening of employees as required for resort security purposes, ensuring all procedures are conducted with professionalism and respect (male employees screened by male security personnel; female employees screened by female security personnel only).
• Patrol assigned resort areas and check for suspicious occurrences. Enforce parking regulations and security protocols while maintaining a welcoming environment for guests.
• Provide work guidance, instruction, and orientation to Security Associates on resort-specific security procedures and guest service expectations.
Qualifications
Knowledge and Experience
• Minimum education requirement: Bachelor’s degree or diploma
• Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting will be advantageous
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