Sofitel Krabi Phokeethra Golf and Spa Resort

Qualifications
-Minimum 2 years of experience in Butler Service, Front Office, Guest Relations, Club Lounge, or a luxury hospitality environment.
-Previous experience in a luxury hotel or resort is highly preferred.
-Strong passion for delivering personalized and exceptional guest experiences.
-Excellent communication and interpersonal skills.
-Fluent in English, both spoken and written; additional language skills are an advantage.
-Well-groomed, professional appearance with a warm and welcoming personality.
-Ability to anticipate guest needs and provide proactive service.
-Strong organizational and multitasking skills with attention to detail.
-Ability to work flexible shifts, including weekends and public holidays.
-Knowledge of Opera PMS and luxury service standards is an advantage.
-Positive attitude, service-minded personality, and commitment to the Heartist® culture.

Qualifications
-Minimum 1-2 years of experience in Front Office, Guest Service, Call Center, One Touch Service, or a related hospitality role.
-Previous experience in a luxury hotel environment is an advantage.
-Excellent verbal communication and telephone etiquette.
-Strong command of English, both spoken and written; additional languages are a plus.
-Service-oriented with a passion for delivering exceptional guest experiences.
-Ability to multitask and handle multiple guest requests simultaneously in a fast-paced environment.
-Strong problem-solving and guest recovery skills.
Proficient in Microsoft Office applications and hotel management systems; Opera PMS experience is preferred.
-Highly organized with excellent attention to detail.
-Ability to work flexible shifts, including weekends, public holidays, and overnight shifts if required.
-Positive attitude, professional demeanor, and commitment to the Heartist® culture.
-Strong teamwork and collaboration skills.

Experience: Minimum of 2–3 years of experience in Front Office operations or a supervisory role within a 5-star luxury hotel or resort environment.
Education: Bachelor’s Degree in Hospitality Management, Tourism, or a related field.
Language Skills: Excellent command of both written and spoken English. Proficiency in a third language (e.g., French, Chinese, or Russian) is a significant advantage.
Leadership & Decision Making: Strong leadership skills with the ability to make critical decisions independently, especially when acting as the senior manager on duty.
-Problem-Solving: Proven track record in effective conflict resolution and guest complaint handling with a "can-do" attitude.
-Service Mindset: Deep understanding of luxury service standards (French "Art de Vivre") and a passion for creating memorable guest experiences.
-Technical Skills: Proficient in Hotel Management Systems (ideally Opera Cloud) and Microsoft Office Suite.
-Flexibility: Ability to work flexible hours, including night shifts, weekends, and public holidays.
-Communication: Exceptional interpersonal and communication skills to coordinate effectively with all departments (Housekeeping, Engineering, Security, etc.)

Food & Beverage
- Food & Beverage Manager
- Waiter / Waitress
- Restaurant Captain
- Mixologist / Bartender
Sports & Recreation
- Activity Attendant – Temporary
- Pool & Watersport Attendant – Temporary
- Leisure Concierge - Temporary
- Kid's Club Attendant - Temporary
Loss Prevention
- Security Guard - Temporary
Sales & Marketing
- Sales & Marketing Executive
- Reservation Agent
Kitchen
- Junior Sous Chef – Italian Restaurant
Housekeeping
- Room Attendant - Temporary
- Runner