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Company Description Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business. Job Description • Oversee daily room assignments and blocking for arriving guests, VIPs, and loyalty members. • Monitor room availability and work with the revenue and front office teams to optimize occupancy and handle upgrades. • Collaborate with housekeeping to track room status and prioritize cleaning schedules for timely check-ins. • Fulfill special requests regarding bed types, connecting rooms, and amenities while resolving any room-related issues. • Assist with check-ins, check-outs, and guest communication during peak operational hours. Qualifications • Typically requires 1 to 3+ years of experience in front office operations or rooms management within a hotel environment. • Strong familiarity with hotel Property Management Systems (PMS) especially Opera. • Excellent verbal and written English communication skills. • High attention to detail with strong multitasking and problem-solving abilities under pressure. Additional Information • Employee benefit card offering discounted rates at Accor hotels worldwide. • Develop your talent through Accor’s learning programs. • Opportunity to grow within your property and across the world!

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