Duty Manager

- Manage the Front Office desk in all areas of responsibility while maintaining a positive attitude at all times. - Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests. - Execute guest cabin moves as needed and communicate such to Executive Housekeeper and/or Housekeeping Supervisors. - Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift. - Solicit and communicate guest feedback for continuous improvement. - Own customer complaints and issues and empower oneself to seek immediate resolve. - Ensure timely follow up on matters involving other departments and communicate back to guests. - Demonstrate self-confidence, energy and enthusiasm at all times. - Extend professionalism and courtesy to crew members and customers at all times. - Attend pre-shift meetings and be current on all in-house events and citywide attractions. - Attend Front Office meetings and actively participate and lead. - To ensure front office and surrounding are clean and tidy for welcome experience. - Perform tasks as assigned by the Front Office Manager and Senior Managers. - Provide and assist guests with general services and information that enhances the YOTEL guest experience. - Maintain current listings of area attractions, activities and transportation timetables. - Maintain and ensure awareness of the hotel information including any outlet hours of operation and upcoming events. - Ensure thorough knowledge of safety and emergency procedures. - Maintain absolute cleanliness and ordinance of all areas and displays at Front Office. - Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance. - Ensure that all check cashing and credit policies are followed. - Lead and cover the shift in the absence of Front Office Manager ensuring Front Office Crew is performing as per YOTEL standards. - Lead the Front Office Crew members by example and motivate them. - Perform other tasks assigned by the Front Office Manager or the authorized positions.

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