Luxury Villa Rental Concierge Representative

Luxury Villa Rental Concierge Representative As a Luxury Villa Rental Concierge Representative, you will be the key point of contact for discerning clients seeking exceptional villa stays. Your role combines personalized sales, expert travel guidance, and end-to-end reservation coordination to deliver seamless and unforgettable holiday experiences. 1. Curating Tailor-Made Villa Recommendations - Engage with clients to understand their preferences, including budget, group dynamics, destination desires, and overall vibe. - Select and propose a curated collection of luxury villas that align precisely with the client’s wish list. - Refine and personalize recommendations until the client reaches their “this is the one” moment. 2. Managing the Reservation Process - Oversee the entire booking process: respond to inquiries, prepare contracts, manage timelines, and send confirmations with efficiency and clarity. - Liaise directly with villa owners and property managers to confirm availability, pricing accuracy, and any promotional offers. - Work closely with the Accounting Team for a smooth handover of confirmed bookings and to ensure seamless payment handling. - Collaborate with the Experience and Concierge Teams post-booking to assist clients with personalized services and pre-arrival arrangements. 3. Enhancing the Guest Experience - Partner with the Concierge Team to offer clients access to curated local experiences, including private chefs, in-villa spa services, hidden beaches, must-try restaurants, and bespoke tours. - Present the villa not just as accommodation, but as the gateway to a complete and memorable luxury escape. 4. Building Client Relationships - Establish long-term, trust-based relationships with clients, many of whom return annually. - Provide ongoing support from initial inquiry through to arrival, ensuring every aspect of the journey is flawless. - Conduct post-stay follow-ups to ensure guest satisfaction and encourage repeat bookings. 5. Staying Informed and Inspired - Maintain up-to-date knowledge of our growing villa portfolio across Thailand and Bali. - Continuously expand destination expertise, including trending hotspots, luxury experiences, and hidden gems, to provide insightful recommendations and exceed client expectations. 6. Engaging with Luxury Travel Partners - Actively build and nurture relationships with luxury travel agents and tour operators worldwide. - Promote our villa collection as their go-to option by providing regular updates, tailored recommendations, and excellent service support. - Inspire confidence and trust in our portfolio so that partners consistently think of our villas first when advising their high-end clientele. - Support travel partners with marketing materials, priority access to promotions, and seamless collaboration on client bookings. - Below is a summary of the compensation package and benefits offered: Based Monthly Salary: THB 20,000 - THB 35,000 + monthly performance commission Working Days: Can be adjusted as long as fulfill 6 days off per month Days Off: 6 days off per month - Additional Benefits: - Gasoline support during working hours - Company mobile phone and laptop - Annual performance bonus - Accident insurance - Annual health checkup

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