Assistant Front Office Manager

*Qualifications* -Bachelor’s degree in Hotel Management, Hospitality, Tourism, or a related field. -Experience in hotel Front Office operations; supervisory experience will be an advantage. -Good command of English and knowledge of Property Management Systems (PMS). -Strong leadership, problem-solving, and guest complaint-handling skills. -Service-minded, responsible, well-organized, and able to work in shifts. *Duties & Responsibilities* -Assist the Front Office Manager in managing and supervising daily Front Office operations. -Ensure service standards are maintained, oversee check-in/check-out procedures, and handle guest complaints professionally. -Supervise, coach, and support Front Office team members to ensure effective performance. -Coordinate with other departments to ensure smooth operations and guest satisfaction. -Act on behalf of the Front Office Manager when assigned, including performing Manager on Duty (MOD) duties.

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