Guest Service Agent (GSA)

- Must be able to handle the HIS system?s operation and to maintain the cashier intended to keep the money. - To be responsible for the fulfillment of all guest?s request (whenever possible) - To report to the Supervisor (during her absence to FOA) relevant guest?s complaints and operational problem. - To assign rooms for items and special requests, tour and convention groups and prepare all the necessary papers. - To process all check-out according to procedure.

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