Director of Revenue

? Oversee daily operations of revenue & reservations department. ? Create and maintain standard operating procedures. ? Production of the daily / weekly / monthly forecast reports for the property. ? Production of month end reports and owner presentations ? Formulation and implementation of yield restrictions within the CRS? (Opera & others) and other channels. ? Analyze & prepare rate & inventory recommendations for all volume accounts & group business opportunities. ? Analyze & produce recommendations on the timing & nature of promotions & specials. ? Assist General Manager with the preparation of the annual room revenue budget & annual pricing strategy. ? Evaluate and maintain the hotel?s distribution channel strategy including all on and off-line channels. ? Oversee the inputting and maintenance of the company?s rate offerings across all distribution channels. ? Manage and improve the online booking functionality of all company owned websites. ? Preparation of monthly & ad hoc business reports for use by senior management. ? Analyze the hotel?s total business levels. ? Provide impact analysis for all capital works. ? Analysis & report on airline pricing & availability in the city from all major markets. ? Oversee the building & maintenance of all rate codes & marketing fields within the CRS. ? Utilize business intelligence reports to support tactical & strategic decisions across all markets. ? Prepare reports & chair the weekly yield meeting & participate within the weekly Groups meeting. ? Assist with the implementation & maintenance of an automated revenue management system. ? Formulate & implement the demand-based pricing strategy. ? Involvement in ad hoc project management as required as part of the hotels management team. ? To support the implementation and management of the hotel revenue management strategy. ? Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business. ? Set up and maintain bedroom packages in the PMS and on OTAs. ? Manage and monitor implementation of e-commerce strategies ensuring a sophisticated online experience that reflects the brand?s values. ? Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue. ? Answer questions regarding all aspects of the property. ? Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate; ensure Reservations policies and procedures are followed to provide Guest satisfaction. ? Understand seasonal and historical trends and work within them to ensure maximum occupancy, average room rates and RevPar. ? Communicates upcoming specials, deals and events to prospective clients and the hotel team. ? Forecast room sales and revenue. ? Monitor sales data, customer behaviour, and conversion rates to identify opportunities for revenue growth and improve the overall customer journey. ? Management of 3rd party websites and yield management strategies. ? Monitor the local market, watching competitors and advising on new transient programmes and packages being offered. ? Perform other tasks assigned by the General Manager and Global VP Business Performance.

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