Reservation Agent

Experience: 1-2 years in hotel reservations or front desk operations - Handle reservation requests via phone, email, website, and other booking channels. - Process, modify, and cancel reservations accurately in the reservation system. - Provide information about room types, rates, packages, facilities, and hotel services. - Assist guests with special requests and ensure requirements are communicated to relevant departments. - Monitor room availability and update inventory accordingly. - Upsell rooms, packages, and hotel services to maximize revenue. - Verify reservation details and payment information. - Coordinate with Front Office, Sales, Housekeeping, and other departments regarding guest bookings. - Prepare reservation reports and maintain accurate records. - Respond promptly and professionally to guest inquiries and complaints.

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