Reservation Manager

Reservation Manager - Duties & Responsibilities -Oversee all reservation channels (Email, phone, OTA, agents) -Ensure accuracy of all bookings (rate, date, room type) -Handle reservation issues such as overbooking, amendments, and cancellations -Monitor and enforce SLA for responses (timely, accurate, and complete -Manage and develop the Reservation team -Assign tasks, prepare duty rosters, and monitor team performance -Train team members on systems, product knowledge, and selling skills -Coordinate with Front Office, Sales, Revenue, and Accounting teams -Update and communicate key information (VIPs, group bookings, allotments) -Support marketing campaigns and promotional activities -Ensure 100% booking accuracy -Minimize errors and customer complaints -Monitor email quality and response standards -Manage PMS, Channel Manager, and OTA extranets -Ensure real-time system updates and data accuracy -Prevent overbooking and underselling situations -Respond to customers and agents in a professional manner -Handle complaints and resolve issues effectively -Verify payments, deposits, and credit arrangements -Enforce cancellation and no-show policies -Coordinate with Accounting on outstanding balances

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