Reservation & Front office Supervisor

 Ensure the smooth running of the day-to-day operations.  Manage domestic and international reservations, credit card authorizations, and discrepancy resolutions.  Take calls in reservations and online booking via social media and OTAs.  Follow up on reservations make for guests to confirm if booking is still valid as booked.  Plan hotel main operations including quality, standards, cleanliness, guest satisfaction.  Verifies that accurate room status information is maintained and properly communicated.  Resolves guest problems quickly, efficiently, and courteously.  Contributing to team efforts by accomplishing tasks as needed.  Liaise and look after the interest of the clients.  Enhance the wellbeing and development of staff.

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