Inbound Sales Manager — LaGreen Events, Phuket

Inbound Sales Manager — LaGreen Events, Phuket About us LaGreen Events is a full-cycle boutique event agency in Phuket, part of Villacarte Group. We produce weddings and destination ceremonies, private parties and anniversaries, corporate and MICE events, children's parties — and we run our own restaurant. We don't sell packages or recycled scenarios. Every quotation is built line by line for the specific client, and our pricing is open and honest. Clients come to us through our website, paid search, social media and referrals — and their first impression of us is made entirely by how quickly, and how humanly, they were answered. The role You are the first person a client speaks to, and the only one until the contract is signed and the deposit is in. The enquiries are already coming — website form, Google Ads, Instagram Direct, WhatsApp, Telegram, email, referrals, partners. There is no cold calling. Your job isn't to find the client; it's to not lose the one who has already arrived. The metrics that matter are enquiry-to-contract conversion and speed of first response. This is not "replying to messages." This is understanding the brief, costing it, proposing it, handling the objections, getting to the deposit — and handing the project over to the production team properly. What you'll do Handling inbound enquiries Receive and process enquiries across every channel: website form, Google Ads, Instagram/Facebook Direct, WhatsApp, Telegram, email, calls, partner messengers, referrals Respond within our agreed first-response time Log every enquiry in the CRM: source, campaign, keyword, cost per lead Work the quiet leads: structured follow-up sequences, reactivation of past rejections and postponed dates Revisit older enquiries as significant dates approach — high season, holidays, anniversaries — and reopen the conversation Selling and closing Uncover the real brief through conversation and the right questions Prepare proposals, itemised quotations and presentations Run calls and meetings — Zoom, our office, on site — and show venues and locations Handle objections: price, timing, competitors, "we'll think about it," "we found it cheaper" Carry the deal through to a signed contract and a received deposit Upsell where it genuinely serves the event: décor, technical, artists, photo/video, transport, accommodation, welcome area, after-party Conduct all correspondence and negotiations in English Work with international clients across very different cultures and expectations Hand confirmed projects to the producer/coordinator with a complete brief Close the loop after the event: feedback, review, referral, repeat business Develop the B2B channel: hotels, travel agencies, wedding planners, corporate clients CRM, paperwork, reporting Keep the pipeline clean: statuses, tasks, deadlines and notes on every lead Maintain the client database, contacts and communication history Prepare contracts and invoices; track deposits and outstanding balances Weekly reporting: enquiry volume, conversion, average deal size, reasons for loss Social media and content Run the agency's accounts (Instagram/Facebook) Build and deliver the content plan: posts, stories, reels, carousels Shoot and collect content on site during events Basic editing of reels and stories (CapCut, InShot or similar), audio mixing, music selection Keep the visuals consistent with our brand style (Canva/Figma) Working with the team Coordinate with producers, decorators, technical crew, catering and venues Request and verify supplier pricing; keep the price list current Support the team on site on key event days (by arrangement) What we're looking for Essential Based in Phuket (or relocating), with the legal right to work here Fluent English, written and spoken — correspondence, calls, and conversations A proven track record in inbound (reactive) sales — handling incoming enquiries through to closed deals. 1–2+ years Experience with commercial events: weddings, private celebrations, corp

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