Assistant Multi-Property IT Manager

Overview of Position’s Responsibilities In this leadership position, the Associate holds Accountability for the properties in scope. Key focuses in this role are: -              Lead and operate the iT discipline for properties and managed offices in scope. -              Manage a team of iT resources. -           Provide support to Operations leaders for Owner relations and negotiations on iT matters. -              Once handed over from the Direct Manager, accountable for new opening/acquisition construction oversight. -           Accountable for new opening/acquisition countdown and live operation. -           Execute Property Internet Support -              Work with Direct Manager on vendor management and product development for the assigned market. -              Accountable for day to day Hotel and Company Office iT operations. General Achieve balanced scorecard and annual goals as set. Accountable for the overall IT operating health/targets of assigned Hotels and Company Owned and Managed Offices. Accountable for keeping Direct Manager informed of iT technology environment, issues, initiatives and opportunities. Engages with, and primary escalation point, for Property Executive Committee. Escalation and discipline lead for Cluster iT team. Maintain operations direction and tie effectively to the iT long range plan. People Accountable for the direct reports Accountable for talent development Accountable for assigned properties vendor relationships/contracting/service levels. Product Responsible for the research of technology products in-the assigned property. Accountable for technology pilots that occur in assigned property. Process Accountable for the management of iT budget of the assigned property(ies) Engages with, and primary escalation point for Property GM, DOF and other Department Heads. Stakeholders iT Cluster team Area Director iT Operations Continent iT Team Property Management primarily the GM and DOF and other Executive Committee team members Infrastructure vendors Local hardware, software and service vendors Business leader of the company managed offices Measurements of Success General Meet or exceed SP rating for assigned balanced scorecard and annual goals. Meet Network security compliance. Support operations directions and tie effectively to iT long range plan. Operationally satisfactory IT operating health/targets of assigned Hotels and Company offices i.e. manning, planning, CAPEX, budgets, P&L, support and escalation, business processing etc. Design and deliver executive level presentations, communications and status updates. Perform own decision making where practical and escalate/engage/inform Direct Manager iT where appropriate. Pass technology related Internal and PCI audits. Meet iT PCI related audit compliance. Meet iT Technology Internal Audit compliance. Manage iT costs and reduce where feasible. Resolve Property / Owner payment issues in partnership with Finance. Remediate appropriate findings from owner audits. Effectively executes process and procedures for PI management including guest engagement, installation support, regular maintenance and test and generate the PI related reports. People Foster positive relationships with all stakeholders. Ensure Vendor relationships are highly collaborative and contracts/service levels are appropriate. Hold vendors accountable as they are representing iT in the eyes of our business partners. Accomplish Associate related initiatives. Demonstrate leadership through proactive presentations and communications to business partners. Be effective in employing the best associates available by using appropriate Marriott interviewing tools and addressing bottom performers. Ensure there is a written and active talent development plan for team member. Be seen as an effective individual contributor and team player. Be seen to demonstrate leadership competence through effective and considerable delegation. Determine staffing levels with local Operations support and

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