Restaurant Reservation Manager

- Oversee all booking channels (Phone, Email, Online Platforms) and optimize the seating plan to maximize revenue and table turnover. - Manage daily dining reservations across all hotel restaurants, ensuring accuracy, efficiency, and guest satisfaction. - Maintain reservation systems and ensure data integrity. - Maintain and update the guest database, recognizing VIPs and regular patrons, and managing special requests (e.g., dietary restrictions, celebrations). - Monitor table allocations, guest flow, and special requests to optimize occupancy and revenue. - Work closely with F&B Manager leadership on promotions, events, and VIP bookings. - Professionally resolve any booking conflicts or guest complaints related to reservations or seating. - Foster relationships with repeat guests, VIPs, and concierge teams to build loyalty and personalized service - Analyze booking trends, "no-show" rates, and occupancy reports to provide feedback to the Management and Marketing teams. - Supervise, train, and schedule the reservations and host/hostess team to ensure impeccable service standards. - Ensure compliance with hotel policies, brand standards, and guest service protocols.

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