Bellman & Driver

The Bellman & Driver is responsible for providing a warm, professional, and seamless arrival and departure experience for guests of Clinique La Prairie Phuket. This role combines traditional bell service responsibilities with guest transportation duties, ensuring the safe and efficient handling of luggage, transportation, and guest requests while consistently delivering the highest standards of luxury hospitality. The Bellman & Driver serves as one of the first and last points of contact for guests and is expected to represent Clinique La Prairie with professionalism, discretion, warmth, and attention to detail at all times. Key Responsibilities Guest Arrival & Departure Warmly welcome and assist guests upon arrival and departure in accordance with Clinique La Prairie service standards. Assist with the loading, unloading, transportation, and storage of guest luggage. Escort guests to designated areas and provide appropriate assistance throughout the arrival and departure journey. Coordinate closely with Front Office, Guest Relations, Reservations, and other departments to ensure smooth guest arrivals and departures. Provide accurate information regarding the property, facilities, services, and transportation arrangements. Transportation & Driving Provide safe, comfortable, and professional transportation for guests, VIPs, and other authorized persons as assigned. Perform airport transfers, local transfers, and other transportation services according to the daily schedule and operational requirements. Ensure punctual pick-up and drop-off while maintaining flexibility according to guest needs and operational changes. Drive Company vehicles safely and responsibly in compliance with Thai traffic laws and Company policies. Select appropriate routes and monitor traffic conditions to ensure efficient transportation. Assist guests with entering and exiting vehicles and handle their luggage with care. Vehicle Care & Safety Conduct daily vehicle inspections before operation, including fuel level, cleanliness, tires, lights, and general vehicle condition. Ensure all assigned vehicles are clean, presentable, safe, and ready for guest transportation at all times. Immediately report any vehicle damage, mechanical issues, accidents, or safety concerns to the supervisor. Maintain accurate records related to vehicle usage, mileage, fuel, maintenance, and other required documentation. Ensure that emergency and safety equipment is available and maintained in accordance with Company requirements. Guest Service Anticipate guest needs and respond promptly and professionally to requests. Deliver personalized service while respecting guest privacy and confidentiality. Assist with directions, transportation information, luggage arrangements, and other reasonable guest requests. Handle guest belongings carefully and ensure appropriate luggage identification and storage procedures. Maintain professional grooming, body language, communication, and service etiquette at all times. Handle VIP and high-profile guests with the highest level of discretion and professionalism. Operational Support Maintain the cleanliness and organization of the entrance, luggage storage area, and other assigned Front Office areas. Coordinate transportation schedules and guest movements with the Front Office team. Support other Front Office and guest service activities when required by operational needs. Report guest feedback, incidents, lost and found items, or unusual situations promptly to the supervisor. Ensure effective communication and handover between shifts. Perform other duties as assigned by the supervisor or management. Qualifications Previous experience as a Bellman, Driver, Concierge, Guest Service Agent, or in a similar role within a hotel or luxury hospitality environment is preferred. Experience in a luxury hotel, resort, wellness, or high-end hospitality environment is an advantage. Must possess a valid Thai Professional Driving Licence (Type 2) / Public Drivin

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