Breakfast Manager - Fresca

Role summary The Breakfast Manager is fully accountable for the breakfast operation at Fresca, serving up to 300 covers a day, and oversees the lunch service through to the afternoon handover. This is a highly guest-facing role: the Breakfast Manager sets the tone for each guest's day, builds relationships, and actively promotes the wider STAY experience. Together with the Fresca General Manager, the role ensures a consistent management presence across the full day. Key responsibilities Breakfast operation • Conduct a daily pre-shift briefing covering occupancy, VIPs, special requests, allergies, and dietary requirements. • Lead the daily breakfast buffet and à la carte service, ensuring the buffet is fully set, well presented, and replenished throughout service. • Maintain high standards of food presentation, cleanliness, and hygiene in line with food safety requirements. • Control breakfast inclusions by verifying room numbers and packages, and ensure non-inclusive guests and walk-ins are charged correctly. • Monitor flow and seating during peak times to keep waiting times low and the atmosphere relaxed. Guest experience and upselling • Be visible on the floor throughout service, greeting guests and engaging with them personally. • Recognize repeat and long-stay guests, and record their preferences to personalize service throughout their stay. • Promote STAY's wider offering, including spa and wellness services, activities, and dining, and support revenue targets through upselling. • Handle feedback and complaints promptly, and follow up to ensure issues are resolved. • Apply service recovery gestures within agreed authority limits. • Monitor guest reviews and feedback related to breakfast, and act on recurring themes. Lunch and handover • Check lunch reservations and walk-in levels in advance to plan staffing and setup. • Oversee the lunch operation, ensuring a smooth transition from breakfast. • Support the Sunday Brunch operation, as well as events and group bookings that overlap with the shift. • Record any open guest issues, VIP arrivals, and special requests in the handover log so nothing is missed between shifts. • Prepare a clear handover to the afternoon and evening management team. • Ensure mise en place, stock, and setup are ready for the following morning. Team and coordination • Obtain daily occupancy forecasts from Front Office to plan staffing levels and buffet volumes. • Supervise, schedule, and train the breakfast team, including onboarding new staff. • Ensure the team follows grooming, uniform, and service standards at all times. • Carry out regular performance feedback and support team development. • Coordinate closely with kitchen, stewarding, and engineering, particularly for early-morning issues outside office hours. • Act as Duty Manager during the morning and deputise for the Fresca General Manager when required. Administration and cost control • Manage breakfast stock levels, ordering, and waste control in coordination with the kitchen. • Monitor operating equipment and report maintenance needs. • Complete daily reports on covers, guest feedback, and incidents. • Deliver against agreed KPIs, including breakfast review scores and upselling revenue. Candidate profile Preferred profile • Confirmed Assistant Manager with a proven background in breakfast buffet operations of around 300 covers a day. • Fluent Thai with good English, as the role involves regular communication with engineering, kitchen, and stewarding teams outside office hours. Alternative profile • Young hotel school graduate (European hotel school background preferred) with relevant breakfast buffet experience. • Natural understanding of Western breakfast culture and the expectations of international guests. For all candidates • Strong English communication skills. • Warm, confident, and outgoing personality with a genuine passion for hospitality. • Strong eye for detail and presentation. • Able to stay calm and organized under pressure a

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