GSA

Job Summary The Guest Service Agent is responsible for providing exceptional customer service to guests throughout their stay. This role involves handling guest check-ins and check-outs, responding to inquiries, resolving concerns, and ensuring a welcoming and seamless experience for all guests. Key Responsibilities -Greet and welcome guests in a friendly, professional manner upon arrival. -Handle check-in and check-out procedures efficiently and accurately. -Provide guests with information about the property, services, and local attractions. -Respond promptly to guest requests, questions, and concerns. -Reservations & Administrative Support -Maintain accurate guest records and update information as required. -Process payments, deposits, and issue invoices when necessary. -Address guest complaints or issues in a timely and professional manner. -Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. -Follow up with guests to ensure their needs have been met. -Ensure the reception area is clean, organized, and welcoming. -Assist with concierge services such as transportation arrangements, tour bookings, and recommendations. -Support other front office duties as assigned by management. Qualifications -Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field preferred. -Previous experience in hospitality, hotel, or guest service roles is an advantage. -Excellent communication and interpersonal skills. -Strong customer service mindset and problem-solving abilities. -Ability to work flexible hours, including weekends and holidays. -Proficiency in English; additional languages are an advantage. -Familiarity with hotel or property management systems is a plus. Skills & Competencies Professional appearance and positive attitude Strong organizational and multitasking skills Ability to remain calm under pressure Attention to detail Team-oriented approach

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