Assistant Reservation Manager

Qualifications Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field. Minimum 2–3 years of experience in Reservations, Front Office, or Revenue-related operations, preferably in an upscale or international hotel. At least 1 year in a supervisory/team-leader role is preferred. Strong knowledge of reservation procedures, room inventory, rate structures, packages, promotions, cancellation/no-show policies, and group bookings. Good understanding of revenue management principles, including occupancy, ADR, RevPAR, forecasting, and upselling. Experience with hotel systems such as PMS, CRS, channel manager, and OTA platforms; experience with Accor systems is an advantage. Strong communication skills in English and Thai, both written and spoken; additional languages are an advantage. Strong attention to detail and ability to maintain accurate reservations, guest profiles, billing instructions, and special requests. Able to supervise, coach, and support the Reservations team and ensure service standards and response times are maintained. Strong coordination skills with Front Office, Sales, Revenue, Finance, and other operational departments. Good problem-solving and complaint-handling skills, with a guest-focused and commercial mindset. Proficient in Microsoft Office, particularly Excel and Outlook. Able to work under pressure, prioritize multiple tasks, and support operations during high-demand periods. Positive attitude, professional presentation, and strong teamwork and leadership skills.

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