Guest Service Agent

Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. Responsibilities: - Welcome and assist guests in a friendly and professional manner. - Handle guest check-in, check-out, and room change procedures. - Maintain accurate guest records and update information in the hotel system. - Handle cashiering duties, payments, and daily financial reports. - Provide information about hotel services, special promotions, and Wyndham Rewards. - Respond to guest inquiries, requests, and complaints professionally. - Ensure the front desk area is clean, organized, and maintained according to hotel standards. Qualifications: - High School or Vocational Certificate in Hotel Management, Business Administration, English, or a related field. - At least 1 year of experience in guest service or customer service. - Good communication and interpersonal skills. - Proficient in Microsoft Office and Front Office systems. - Good command of English. - Additional foreign language skills are an advantage.

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