Guest Service Supervisor

Job Location: Anantara Lawana Koh Samui Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. Job Description The Guest Service Supervisor position is required to strengthen Front Office operations and ensure consistent delivery of service standards. The role will supervise daily Guest Service Agent operations, handle guest concerns and service recovery, support smooth shift management, and assist the Front Office management team in coaching associates, improving operational efficiency, and enhancing overall guest satisfaction. Qualifications • Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field • Minimum 2 years of experience in Front Office, Guest Services, or a similar role within the hospitality industry • Previous supervisory experience is preferred • Strong communication and interpersonal skills • Good problem-solving and guest complaint handling abilities • Experience with Front Office systems and hotel management software • Good command of English, both written and spoken • Ability to lead, coach, and motivate team members • Service-oriented with a positive attitude and professional appearance Not the right fit? Set up email alerts as new job postings become available that meet your interest! Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people. Explore more at: 🔗 Minor Hotels Career 🔗 Minor Food Career 🔗 Minor Lifestyle Career 🔗 Minor & MINT Shared Service Career Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

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