Guest Service Agent/ Guest Service Supervisor

Job Location: Anantara Lawana Koh Samui Resort Overview Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. Responsible for providing smooth and professional guest service throughout the guest journey, including check-in, stay, and check-out processes. Ensure guests receive friendly, efficient, and memorable service while handling guest requests, complaints, cashiering, and promoting hotel facilities. The role also requires close coordination with all departments to maintain high guest satisfaction and support daily Front Office operations. For GSA Supervisor level, additional responsibility includes supervising team operations, handling guest issues independently, and supporting the Front Office management team. • College diploma in hotel management or related field • Previous experience in Front Office or Guest Services • Good Communication skills • Experience with Front Office Systems • Good English skills, both written and spoken Not the right fit? Set up email alerts as new job postings become available that meet your interest! Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people. Explore more at: 🔗 Minor Hotels Career 🔗 Minor Food Career 🔗 Minor Lifestyle Career 🔗 Minor & MINT Shared Service Career Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

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