Wine Specialist | ผู้เชี่ยวชาญด้านไวน์

Job Summary & Purpose: - Develop, manage and execute the operation, sales , profit and loss performance and excellent service delivery of the retail wine department, contributing directly to Tops Wine Cellars being the premier wine retail experience in Thailand. Principal Accountabilities: Retail - Develop and execute best-in-class excellent service - Develop and coordinate training courses for store staff - Responsible for enhancing alcohol sales by highlighting exclusive products - Carry out consistent quality control in the Wine Department to ensure proper merchandis-ing, conditions of stock and a uniform and best-in-class service delivery - Monitor aging and non-sale items across stores and develop and execute plans for their di-minishment - Ensure stock levels are adequate for daily service needs. - Coach and lead the wine team staff on a daily basis. - Assist with in-store service during peak times. - Collaborate with Space Optimization, Merchandising, and Planogram teams to maintain en-gaging and up-to-date wine displays. Business Development - Support monthly, quarterly, and annual wine events. - Drive Wine Club sales through exceptional service and customer engagement. - Assist the wholesale team with wine education for both internal and external staff. - Prospect new business opportunities with a focus on external online sales channels. - Support wine tastings and masterclasses for internal staff, CG staff, and top customers. - Collaborate with other departments within CFR to explore new wine business opportunities. - Provide the Buying team with feedback on current market trends, customer preferences, and general industry developments. Location: - Tops Marche Thonglor - The Crystal - Central Westgate - Central Chiangrai - Central Khonkaen - Central Ubon - Central Hatyai

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