Receptionist-Resident

1.Greet residents, guests, and visitors in a professional and friendly manner. Handle check-in/check-out procedures for residents (if applicable). Answer phone calls, respond to emails, and address resident inquiries promptly. Maintain a neat and organized reception area. 2.Resident Services Assist residents with service requests such as maintenance, housekeeping, and facility bookings. Record, track, and follow up on service orders until completion. Provide information regarding building rules, amenities, and community guidelines. 3. Administrative Support Handle document filing, resident records, and administrative paperwork. Manage parcel and mail logs, notify residents, and ensure secure package handling. Support billing tasks such as issuing receipts, collecting payments, or passing fees to accounting (if required). 4. Safety & Security Monitor building access and ensure visitor registration procedures are followed. Report suspicious activities to security or management immediately. Assist during emergency procedures by communicating instructions to residents and supporting emergency response teams. 5. Communication & Coordination Coordinate with maintenance, housekeeping, security, and other departments. Relay relevant resident feedback or issues to management. Attend staff briefings and training sessions as required.

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