Floor Supervisor (หัวหน้าแม่บ้าน)

Supervision & Quality Control -Supervise and coordinate daily activities of Room Attendants on assigned floors. -Inspect guest rooms, corridors, and service areas to ensure compliance with 5-star standards. -Ensure rooms are cleaned, maintained, and released on time as per hotel policy. -Conduct re-inspections and provide corrective feedback when required. Operations & Coordination -Prepare daily work schedules and room assignments. -Coordinate with Front Office regarding room status, priorities, VIPs, early arrivals, and late checkouts. -Liaise with Engineering for maintenance issues and follow up until resolution. -Monitor linen, amenities, and cleaning supply usage. Guest Service -Handle guest requests and complaints professionally and promptly. -Ensure guest privacy, safety, and confidentiality at all times. -Support service recovery to maintain high guest satisfaction scores. Training & Performance -Train new room attendants on SOPs, cleaning techniques, and brand standards. -Coach and motivate team members to improve productivity and service quality. -Report attendance, performance issues, and incidents to management. Health, Safety & Compliance -Ensure compliance with hotel policies, SOPs, and safety regulations. -Enforce proper use of cleaning chemicals and equipment. -Maintain cleanliness and organization of pantries and service areas.

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