Front Office Manager

- Manage and oversee daily Front Office operations. - Ensure excellent guest service and guest satisfaction. - Lead, coach, and develop the Front Office team. - Handle guest complaints and service recovery professionally. - Coordinate with other departments to ensure smooth hotel operations. - Ensure compliance with IHG Brand Standards and hotel policies. - Monitor room occupancy, upselling, and departmental performance. - Perform other duties as assigned by management.

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