Houseman

Position Purpose Support room attendants to handle linen, supplies, cleaning etc. as assigned. Key Responsibilities • Remove rubbish from the service areas and clean the garbage bins. • Request room supplies from the storeroom to restock the service pantry. • Count used linens and deliver to the Laundry section. Pick up clean linens from the Linen room send in pantry maid. • Assist Room Attendants to set up an extra bed, baby cot and moving furniture upon request. • Handle guest complaints if possible, or report them to supervisors. • Clean guest corridor as assigned. • Clean service pantries and areas in front of service lift. • Pick up Flowers from the florist Room for the guest rooms. • Sweep down the fire exits stair on guest floors. • Clean elevator thresholds and door for guest floors. • Clean the rain curtain & the mirror all building. • Take care of cleaning the buggy car. • Support and be actively involved in the company values. • Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. • Perform additional duties as assigned by Supervisors. • Stay current with developments in the field of Housekeeping, and make appropriate suggestions and recommendations to Supervisors. • Be fully conversant with all health and safety, fire and emergency procedures. • Maintain a high standard of personal hygiene, dress, uniform, and body language. • Be polite and professional in any situation where the image or reputation of the hotel is represented. • Attend meetings and trainings as required by Supervisors. • Ensure that all activities are carried out honestly, ethically, and within the parameters of the local Law. • Interact with guests actively to solicit for their feedback. • Perform individual’s duties to achieve goals and objectives of the departments. • Handle guest comments and complaints. • Attend training session as required. • Be productive on time, accurate information and quality work. • Identify and control all aspects of risk management and implement strategies to minimize incidents and accidents. • Review and update all necessary protective clothing, equipment and utensils to ensure the department is operating with minimal risks. • Monitor and assist in the review of all workplace incidents and accidents. • Ensure all equipment is serviced and maintained in a way that reduces risks or harm to anyone. • Maintain regular attendance in conformance with established standards and work varying schedules as required to reflect the business needs of the hotel. • Fully comply with STAY rules and regulation for the safe and efficient operation of the hotel facilities. Qualifications & Requirements • Education: Diploma plus technical certificate or above in related field. • Experience: 1 years experience in similar position. • Being able to understand, read, and write English is enough. • Ability to read and write. • Positive approach to customer service. • Able to handle physically demanding workload. • Well organized. • Proven track record in hotel of similar standard in similar capacity. • In possession of all faculties. • Pleasant physical appearance. • Strong resistance.

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