Spa Receptionist

Position Purpose We are looking for a dedicated Spa Receptionist to provide professional and welcoming guest service while supporting the smooth daily operation of the spa. This role is responsible for managing reservations and guest enquiries, providing information about spa treatments and wellness programs, processing payments, coordinating therapist schedules, and maintaining high standards of guest service and spa operations. Key Responsibilities • Welcome guests with warmth, professionalism, and outstanding hospitality. • Manage spa reservations, appointments, and guest enquiries via phone, email, and in person. • Provide accurate information about spa treatments, wellness programs, and facilities. • Process payments, billing, cash handling, and daily financial reports accurately. • Recommend and upsell spa treatments, memberships, and retail products. • Handle guest feedback and resolve minor concerns professionally, escalating issues when necessary. • Coordinate daily therapist schedules and support smooth spa operations. • Maintain a clean, organized, and welcoming reception area. • Prepare daily reports, guest incident records, and required administrative documents. • Participate in daily briefings, training sessions, and maintain company standards and procedures. Qualifications & Requirements • High School Diploma or Bachelor's Degree in Hospitality, Tourism, or a related field. • Minimum 1–2 years of experience as a Spa Receptionist, Spa Therapist, or another role within the spa or wellness industry. • Previous experience in a luxury spa, wellness resort, or hotel spa is highly preferred. • Good command of spoken and written English. • Excellent communication and interpersonal skills with a genuine service mindset. • Proficient in spa booking systems, POS systems, and Microsoft Office. • Friendly, well-groomed, organized, and able to work effectively in a team. • Flexible, proactive, and willing to learn and grow within the wellness industry.

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