Luxury Villa Concierge

Position Overview We are seeking a professional, service-oriented Luxury Villa Concierge to deliver exceptional guest experiences across our portfolio of high-end private villas in Phuket. The role focuses on personalized guest service, coordination of in-villa and off-site experiences, and seamless communication with guests, villa staff, and service partners. Summary of Tasks & Duties The Luxury Villa Concierge is responsible for managing guest requests before, during, and after their stay, ensuring all services are delivered smoothly, discreetly, and to the highest luxury standards. Key Responsibilities Guest & Concierge Services Act as the primary point of contact for villa guests throughout their stay Manage pre-arrival planning, guest preferences, and special requests Provide personalized recommendations and tailored itineraries Deliver warm, professional, and culturally sensitive luxury service In-Villa & Experience Coordination Arrange in-villa services such as private chefs, spa treatments, childcare, and security Coordinate transport, airport transfers, yacht charters, excursions, and dining reservations Work closely with villa managers, butlers, and housekeeping teams to ensure service alignment Supplier & Partner Management Liaise with trusted local suppliers and partners to deliver premium services Monitor service quality, timing, and guest satisfaction Ensure services meet company quality and brand standards Operational Support Maintain accurate guest profiles, preference notes, and service records Support smooth check-in and check-out experiences Handle guest issues efficiently and discreetly, escalating when necessary Quality & Service Standards Anticipate guest needs and exceed expectations Collect guest feedback and support continuous service improvement Uphold company service values and luxury hospitality standards at all times Qualifications & Requirements For Candidates Experience in hospitality, concierge, or luxury service environments Good English communication skills Knowledge of Phuket, local attractions, and premium service providers is a strong advantage Service-minded attitude, flexibility, and strong interpersonal skills General Requirements Strong organizational and multitasking skills Professional appearance and high attention to detail Ability to work evenings, weekends, and holidays as required What We Offer Competitive salary based on experience with very attractive commission package THB 25-45K package on an average monthly basis Legal employment and work permit support (for international candidates, where applicable) Opportunity to work with exclusive luxury villas International working environment with career growth opportunities

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