General Manager

Qualifications & Requirements Education Bachelor's degree in Hospitality Management, Business Administration, or a related field. Advanced hospitality qualifications are an advantage. Languages Fluent in English and German (spoken and written). Experience Minimum 8-12 years of experience in upscale or five-star hospitality. Proven success as a: General Manager Resident Manager Director of Operations Experience within luxury resort environments is highly preferred. Professional Certifications Hotel management certifications such as Certified Hotel Administrator (CHA) or equivalent are advantageous. Core Competencies Financial & Business Acumen Strong understanding of P&L management. Expertise in budgeting and capital expenditure planning. Revenue optimisation and strategic business management skills. Leadership & Emotional Intelligence Outstanding interpersonal and communication skills. Ability to inspire, develop, and lead multicultural teams. Guest-centric leadership approach with a strong service mindset. Brand & Culture Stewardship Ability to uphold and strengthen Layana's luxury brand identity. Commitment to exceptional service standards and guest satisfaction. Commercial Excellence Strong background in luxury sales and marketing. Understanding of public relations and distribution channels. Experience driving revenue growth and market positioning. Operational Leadership Comprehensive knowledge of: Rooms Division Food & Beverage Operations Wellness & Spa Operations Engineering & Property Maintenance Proven ability to oversee all resort departments effectively. Quality & Crisis Management Exceptional attention to detail. Strong problem-solving and decision-making abilities. Commitment to safety, quality assurance, and operational excellence.

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