Guest Relations Officer

Previous experience in Front Office, Guest Relations, or Customer Service is preferred Excellent communication skills in English (additional languages are a plus) Service-oriented mindset with strong interpersonal skills Ability to work in a fast-paced, multicultural environment Flexible and willing to work shifts, weekends, and public holidays Welcome guests upon arrival with professionalism and enthusiasm Manage check-in and check-out processes efficiently Provide accurate information about resort facilities, activities, and services Handle guest requests, feedback, and complaints with care and responsiveness Coordination & Operations Coordinate with housekeeping, F&B, and activities teams to ensure smooth guest experiences Monitor room readiness and allocation Assist in organizing guest arrivals, departures, and transfers Ensure all guest records and data are correctly updated in the system Service Excellence Anticipate guest needs and personalize services Promote services, activities Maintain high standards of grooming and professional behavior Ensure adherence to company policies and service standards

สร้าง Resume ครั้งแรก ฟรี! แล้วหางานโรงแรมกับเรา 🙋 สนใจงานนี้ ☆ บันทึกงานนี้