Wellness Experience Assistant

Position Purpose The Wellness Coordinator supports the Wellness Manager in organizing, implementing and coordinating wellness packages. This role involves handling administrative tasks, coordinating with concerned department, facilitating all wellness guest during stay regarding event and package to ensure that all wellness programs run smoothly and effectively to maximize customer satisfaction. Key Responsibilities • Prepares quotation and email draft for Wellness Manager following details provided. • Create Excel file for pre-booked activities / services which is shared with all concerned departments. • Coordinates bookings of activities. • Sends email reminder to all concerned department 1 day prior arrival of Wellness Package guest. • Prepare necessary information for the guest (welcome pack). • Introduces facilities to Wellness Guests. • Welcomes the Wellness Guests in the absence of Wellness Manager. • Prepares monthly report. • Perform additional duties as assigned by direct supervisor. • Maintain a high standard of personal hygiene, dress, uniform, and body language. • Attend meetings and training as required by direct supervisor. • Interact with guests actively soliciting feedback. • Listen to guest feedback, make the necessary action and report to the supervisor. • Ensure the accuracy of administration and proper follow-up. Qualifications & Requirements • Education: An associate’s degree in business administration, office management or related field. • 1–3 years’ experience in similar position is advantaged. • Prior experience in an administrative or clerical role is often preferred. • Experience in customer service can be beneficial. • Excellent written and verbal communication skills. • Ability to manage multiple tasks, prioritize, and maintain organized records. • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and other office management tools. • Strong time-management skills. • Attention to detail in document preparation, data entry, and record-keeping. • Ability to handle sensitive information with discretion. • Knowledge of local language, and any additional languages. • Detailed knowledge of computer systems. • Proven track record in hotel of similar standard in similar capacity.

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