Guest Service Agent

Required Skills & Qualifications: - High school diploma or equivalent. A degree in hospitality management is a plus. - 1 year experience in position. - Able to communicate well in English. - Have service mind. - Must be flexible to work various shifts, including weekends and holidays and evenings. - Have experience using the OASIS program, it will be considered an advantage. Key Responsibilities: - Warmly greet all guests upon arrival, assist with check-in and check-out procedures, and ensure a smooth and efficient process. - Provide information about the hotel’s services, amenities, local attractions, and activities to enhance the guest experience. Handle guest inquiries, requests, and complaints promptly and professionally. - Manage reservations, confirm bookings, and process payments accurately. Handle cash, credit, and debit card transactions in a secure manner. - Liaise with other departments, such as housekeeping, maintenance, and food and beverage, to fulfill guest requests and ensure guest satisfaction. - Address guest concerns and resolve issues in a timely and professional manner, ensuring guest satisfaction and retention. - Maintain accurate guest records, manage phone calls, and handle email correspondence. Update the guest database with relevant information. - Upsell additional services and amenities, such as room upgrades, dining options, and special promotions, to maximize revenue and enhance guest experience.

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