Front Office Crew

- Greet and assist all guests entering the hotel, checking in at the Kiosks or Front Office, and checking or retrieving their luggage. - Deliver unparalleled service above and beyond the norm to exceed customer expectations. - Solicit and communicate guest feedback for continuous improvement. - Own all customer complaints and issues and seek immediate resolve. - Always extend professionalism and courtesy to fellow crew members and customers. - Attend pre-shift meeting and be current on all in-house events and citywide attractions. - Demonstrate self-confidence, energy and enthusiasm at all times. - Provide and assist guests with information on the area, directions, taxi, general services, etc. that enhances the YOTEL guest experience. - Ensure thorough knowledge of emergency procedures. - Maintain absolute cleanliness and ordinance of Front Desk, Lobby, and the Front Entrance of the hotel. - Answer all phone calls promptly and knowledgeably, always ensuring to provide complete and accurate information. - Conduct pre-assignment of hotel rooms, which include VIPS, repeat guests, all packages, and any special requests. - Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. - Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift. - Ensure thorough knowledge of safety and emergency procedures. - Perform audit balances and prepares all work for audit in an orderly fashion. - Respect the privacy and maintain confidentiality of guest information. - Maintain comprehensive knowledge of standard reservation procedures, special promotions and packages. - Perform tasks as assigned by the Front Office Manager, Duty Manager, or General Manager.

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