Guest Service Officer

Key ResponsibilitiesGuest Reception: Greet visitors warmly, manage efficient check-ins and check-outs, and issue room keys or necessary access passes.Communication Handling: Answer incoming phone calls, respond to emails, and route inquiries to the correct departments.Problem Resolution: Address and diffuse customer complaints calmly and professionally to ensure high satisfaction.Information & Concierge Support: Provide details regarding property amenities, local attractions, and transport options.Administrative Coordination:

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