Sales Manager Mice

Company Description Mövenpick Resort Khao Yai, Thailand Job Description • Primary Responsibilities • Sales Management • Achieve daily targeted number of sales calls with effectiveness. • Develop business leads for the Hotel on a weekly basis. • Prepare monthly list of accounts to penetrate for the following month. • Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts. • Prepare monthly action plan for main market segment. • Perform monthly review account profile on room nights production and average rate. • Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge. • Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts. • Update management on VIP arrivals, meet and greet accordingly. • Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue. • Conduct negotiations to achieve the best profit and rates for the Hotel. • Attend hotel clients and local community business events to network and maintain high visibility. • Update Director of Sales / Director of Sales & Marketing on market trends and business leads. • Manage key or high-profile accounts with direct responsibility for relationship development and revenue optimization. • Represent the hotel in high-level business negotiations or trade shows when delegated by DOS / DOSM. • Team Management • Interview, select and recruit direct reports. • Identify and develop team members with potential. • Conduct performance review with the team. • Constantly monitor team members’ appearance, attitude and degree of professionalism. • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business. • Mentor and support junior team members to improve performance and achieve targets. • Assist the Director of Sales & Marketing in team coaching, onboarding, and skills development initiatives. • Other Responsibilities • Attend all briefings, meetings and trainings as assigned by management. • Maintain a high standard of personal appearance and hygiene at all times. • Be aware of the hotel fire & life safety/emergency procedures. • Perform other reasonable duties assigned by the assigned by the Management. • Main Complexity/Critical issues in the Job • Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests. • Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed. • Balancing the dual responsibility of account management and team guidance. • Leading by example in both sales performance and professional conduct. Qualifications • Minimum 5 years of experience in hotel sales, with at least 2 years in a supervisory or senior role. • Excellent reading, writing and oral proficiency in English language. • Proficient in MS Excel, Word, & PowerPoint. • Strong leadership,mentoring, interpersonal and training skills. • Good communication and customer contact skills. • Service oriented with an eye for details. • Ability to work well in stressful & high-pressure situations. • A team player & builder. • A motivator & self-starter. • Well-presented and professionally groomed at all times.

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