Reservations Officer

MAIN RESPONSIBILITIES: Operational: • Assists in maximizing room sales and revenue. • Takes reservation and confirm all reservations. • Reviews the availability as per minimum required. • Informs Reservation Manager immediately regarding any unusual events (e.g. overbooking, failure of the system) • Follows Rooms & Guest Services systems and procedures and company standards and policies. • Consults with Reservation Manager before making any critical decision at work. • Updates guest history and records all business rejections. • Prepares information and documents for reports. • Has good knowledge of products in the hotel. • Always performs with good telephone etiquette.

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